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Skills, knowledge, and professionalism
- Being a good server goes beyond just taking orders and delivering food – it requires a combination of skills, knowledge, and professionalism. By mastering the art of serving, you can enhance customer satisfaction, increase tips, and build a strong reputation for yourself and the establishment you work for.
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Mar 12, 2020 · Thanks to most restaurant tipping structures, servers are in a unique position to earn more based on how well they serve guests on any given shift. There are many tricks to improve your service ( which we’ll get to later on ), but here are five proven ways servers can earn more tips during each service.
- “It’s all about the guest! They are the first priority.”
- “You are on stage. People expect a level of hospitality and your job is to perform to that level.”
- “When asked how are you? Don’t just say fine. Go for “Awesome” or “great!” It’s more motivating!”
- “Own your excellence. The sign on our service entry door says, “Excellence is doing ordinary things extraordinarily well.”
Apr 2, 2024 · Remember, being a good server is not just about taking orders and delivering food – it's about creating memorable experiences, anticipating needs, and exceeding expectations. Implement these best practices in your daily interactions with guests to elevate your service and leave a lasting impression.
- Know the menu. An important thing to remember is that your servers are the main touchpoint for the diners and are often the only ones with direct contact with them.
- Be prepared for grunt work. A good server is always ready to put in the work regardless of the nature of a task. You'll see them doing crappy jobs that people hate doing like filling condiments, restocking napkins, and preparing dining room linens without complaining and that's what sets them apart.
- Memorize the specials. While you might think to yourself that customers should be able to figure out what they want to order, many patrons need a little prodding or just want to know what's good on the menu.
- Turn every customer interaction into an opportunity. Train your staff to make the most of their interactions with guests. One of our better server tricks is to offer free amuse-bouche.
Top 8 Tips & Tricks for Being a Good Server. Before you can start dazzling guests with your ability to pair anything on the menu with a suitable beverage choice, you need to master the basics. Part of that starts with being a good teammate, which means mastering your opening and closing checklist.
1. How To Be a Great Server: Be Warm & Friendly. There are a lot—and we mean A LOT—of different ways you can be friendly. For example, warmly greet all customers who enter the dining room. Even if they’re not headed to one of your tables or your section, give them a smile and a “Hi, how ya doin’?”
Aug 2, 2019 · 1. Look presentable. Make a great first impression on your customers by looking your best. Your outfit should match the restaurant’s concept. If you work at an upscale place, dress the part. If you have a uniform, make sure that it’s clean (no stains!) and ironed. If you work at a country-themed barbecue joint, pull out your plaid and cowboy boots.
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