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      • The app might not connect to the BlackBerry AtHoc server due to the network configuration. To resolve the problem, do the following: Ensure the app workstation is connected to the network. Verify that proxy and firewall settings are not blocking access in your browser and the Connection Settings for the app.
      docs.blackberry.com/en/id-comm-collab/blackberry-athoc/desktop-apps/7_1/desktop-ug/troubleshoot-desktop-client-issues/deskop-app-does-not-connect
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  2. Dec 27, 2015 · Method 1: Please try the fixit (s) provided below which will help you resolve common issues related to USB ports and devices. This fixit automatically diagnose and fix problems with hardware. (USB) Mice, keyboards and other USB device are not detected by the device manager or when they are not working.

    • Method
    • Tips
    If either device is powered off, you'll want to turn it on now.
    Avoid disconnecting the USB cable during installation or file transfer. Doing so may corrupt your files. Thanks Helpful 0 Not Helpful 0
    If your computer cannot read your phone, try checking the Blackberry website for the specific drivers that suit the model of your phone. You can do this at http://us.blackberry.com/software.html?lid=us:bb:software:software&lpos=us:bb:software. Thanks Helpful 0 Not Helpful 0
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  3. May 5, 2023 · For Windows. Verify that DBBT has recognized and is connected to your device in the bottom left hand corner. If you have a password on your device, you will be asked to enter it in order to proceed. Once you're connected, simply drag and drop the previously downloaded BBW patch from your desktop into the open DBBT window. For Mac.

  4. To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend . Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • Allow remote file access, so that your device can access files stored in the libraries on your computer.

  5. Oct 4, 2023 · What is the version of BlackBerry Link software on your computer? How is your BlackBerry device connected to your PC – via USB cable, or Bluetooth? Do you have third-party security on your computer? What status does your device show in the Device Manager on your computer? Is there a yellow triangle next to it? This may indicate a problem.

  6. Nov 18, 2016 · Go to http://uk.blackberry.com/software/desktop.html. The download link on this page is for the older version of BlackBerry. If your phone is using the latest operating system called BlackBerry 10OS, click on the “Learn about Blackberry” link. Either way, click the “Download for PC” button to download the software.

  7. Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.

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