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We keep clothing, beauty and homeware orders for seven days; after that we’ll return the items to stock and issue a refund via the original method of payment. If you can’t pick up within seven days, we can sometimes extend the holding period – please call your collection store to check.
We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund. To start your returns process: 1. Go to ‘Orders & Returns’ in your account . 2. Find your order and click ‘Return item (s)’. 3. Select your preferred way to return.
How to preplan, for a fuss free return. Visit 'Orders and Returns' in your account section. Choose your preferred return method - the fastest option is to return in-store. We'll email you a 'returns' barcode or find it on our app - Bring it with you when vou visit a store.
Where possible, you will be asked to return the products to us using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.
Jul 26, 2023 · How do I return goods to M&S bought online? Thankfully M&S returns are as simple as ABC, plus they’re free! To return items bought online, visit ‘My Account’ on either the app or website. Click through to ‘Orders & Returns.’ The next step is to choose how you would like to return the items.
Its new mobile-friendly customer returns journey allows customers to select their preferred route much more simply for returning any items purchased on the M&S.com platform – including clothing from its 21 guest brands.
Feb 1, 2023 · 1 February 2023 at 12:35AM. You've answered your own question. They won't exchange because you are outside the 35 day window. Posts: 10,464 Forumite. 1 February 2023 at 12:40AM. cherokee said: Hi. I have an item of clothing to return which is just outside the 35 day window. The store won’t help.
