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Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...
- Overview
- Before you begin
- Surface says “Insert a SIM” but the SIM card is already in the Surface
- My SIM card is inserted, but I still can't connect to the network. What's wrong?
- Cellular is not a connection option
- The mobile operator isn't listed under Cellular in Settings
- Can’t turn on cellular data
- Limited or no cellular connectivity
- You can connect from some locations but not others
- Related topics
Some models of Surface Pro X, Surface Pro 7+, Surface Pro 8, Surface Pro 9, Surface Go 2, and Surface Go 3 can connect to a cellular data network. If you can’t connect to a cellular network or can’t stay connected, here are some things to try based on the problem you’re having.
If you can’t connect to cellular data or share your cellular data connection, first try to install the latest drivers from Windows Update by using a Wi-Fi or Ethernet connection. Sharing your cellular data connection requires updated Wi-Fi drivers.
To check the health of your Surface drivers and firmware, use the Surface app.
1.Connect your Surface to Wi-Fi or Ethernet if it's not already connected. For more info, see Connect Surface to a wireless network.
2.Select Start , search for surface, then select the app from the list of results.
3.On Help & support, check if the update status is "You're up to date" or something else. If needed, select the option to update the device.
You might need to restart your Surface after the updates are installed. To ensure that all updates are installed, follow the instructions in Download drivers and firmware for Surface.
If you just inserted the SIM card, wait at least 30 seconds to see if your Surface recognizes the SIM card. If you still see the message, remove the SIM card tray, and make sure the SIM card is placed correctly in the SIM card tray. To learn how to insert a SIM for your Surface, see Insert a SIM card into your Surface.
If your SIM card still isn't recognized, work with your mobile operator to check your account or replace your SIM card.
It could be one or more of the following:
•Confirm with your mobile operator that you have an active data plan and make sure you’re in a place where you have cellular coverage.
•Work with your mobile operator to ensure the access point name (APN) is appropriate. To learn how to add or change an APN, see Cellular settings in Windows.
•If Let Windows keep me connected is turned on, cellular data isn't used when you're connected to a Wi-Fi network or using a wired Ethernet connection. To check if you've selected this option, select Start > Settings > Network & internet > Cellular.
If Cellular isn’t listed when you go to Settings > Network & internet , your Surface cellular data (LTE or 5G) modem might be disabled.
First, make sure you’ve installed all the latest Windows updates. If Cellular still isn't listed, shut down your Surface, remove the SIM card tray, then insert it again.
If you still don’t see Cellular in Settings > Network & internet , use Device Manager to check the status of the cellular modem in your Surface. Here’s how:
1.Go to Start , type device manager, and select it from the results.
2.Select the arrow next to Network adapters to expand the adapters list, and check to see if a Surface cellular device is listed, such as Snapdragon x24 LTE modem mobile broadband device on Surface Pro X, Surface Mobile Broadband on Surface Pro 7+, or Surface Pro 8.
3.If the cellular device has a red or yellow exclamation point next to it, right click on it > choose Properties > select the Driver tab > select Disable Device > select Enable Device.
If you’re setting up a Surface for the first time and don’t see a mobile operator listed in Cellular settings, connect to a Wi-Fi or Ethernet network to complete the setup. For more info about how to connect to Wi-Fi, see Connect to Wi-Fi in Windows.
If you've already set up your Surface and don’t see a mobile operator listed, go to Start > Settings > Network & internet > Cellular, then see if Cellular data is turned off. If cellular data on your Surface won’t turn on, see the Can’t turn on cellular data section.
If you still don’t see the option, try to remove the SIM card, then reinsert it. To learn how, see Insert a SIM card into your Surface.
If you still don’t see your mobile operator under Cellular, you should contact your mobile operator for options, including replacing your SIM card.
If you can’t turn on cellular data, check to see if you're in airplane mode. To do this:
1.Go to Start , and select Settings > Network & internet > Airplane mode.
2.Make sure Airplane mode is Off.
If airplane mode is off and you still can’t turn cellular data on, remove your SIM card, check it for damage, reinsert it, and then try to turn on Cellular data in Cellular settings again. For more info about inserting a SIM, see Insert a SIM card into your Surface.
If you have limited or no connectivity, you might be out of your mobile operator’s network range. To find out, check the Cellular data icon in the taskbar ( or ) and see how many bars you have. If you have only one bar or don't have any, try using a Wi-Fi connection or find a location with better reception.
If you're traveling outside of your mobile operator’s network coverage area and want to use a cellular data connection, you may need to turn on data roaming.
To set your Surface so roaming turns on by default when you are out of your mobile operator’s range:
1.Go to Start , and select Settings > Network & internet > Cellular.
2.Select the name of your mobile operator.
•Cellular data for Surface devices with LTE Advanced: FAQ
•Set up the LTE or 5G connection on your Surface
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Feb 8, 2022 · Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. Go to Download driver and firmware for Surface , choose (your Surface model) then click Download. Choose the .msi file closest to your current OS Build and click Next. After downloading, run and install the .msi then Restart.
Sep 23, 2023 · To erase the entire SIM card data using a SIM card reader, follow the steps below. Open the SD card drawer on the reader/writer device and place your SIM card in it. Alternatively, insert the SIM card into a designated slot on the device (similar to a USB stick).
Go to step 1. Follow this guide to remove and replace the SIM card reader on a Microsoft Surface Pro X. Remove the SIM card from the Surface before starting this repair. Warning: Make sure to remove the SSD from the Surface before starting any repairs. This will disconnect the battery and prevent damage to the Surface.
Here’s how to reset your Surface: Select Start > Settings > System > Recovery. Open Recovery. Next to Reset this PC, select Reset PC and choose an option: Keep my files —Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you ...
Remove the SIM card tray from the slot. Keep it face up. Note: If the bumper is attached, the SIM card tray may not come all the way out. If this occurs, slightly insert the SIM ejector tool back into the hole for the SIM card tray, and then gently angle the tool and pull the tray all the way out.
