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  1. Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.

  2. Jun 24, 2015 · Here's how to do a soft reset: Hold down the power switch for about 3 seconds, until you see a black screen with button choices. Press the "Restart" button at the bottom-right of the display. There's more than one way to do a hard reset, here are the options: Option 1: Power off the device, then power up again.

  3. Jun 8, 2022 · Press and hold down the Power button, Volume UP and Volume DOWN buttons all at the same time. When the device starts booting, you can release the buttons. Try the Screen Reader for BBID again. Some devices need this (Power button, Vol - button, Vol + button) done a few times before the Screen Reader speaks about BBID.

  4. Click . Type a description for the certificate. devices. to locate the certificate file. Enter a password for the certificate. devices with a work space. to locate the certificate file. Enter a password for the certificate. On your device, if you are prompted, download the certificate.

  5. On most phones, you can reset your phone through the Settings app. If you can't open your phone's Settings app, you can try factory resetting your phone using its power and volume buttons. We recommend checking your manufacturer's support site for device-specific instructions.

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  7. Select Restore. Your phone will reset to default Internet settings. Network problems should be solved at this point. Remember to turn off your Wi-Fi before testing. Please continue the guide if you still cannot go online or send/receive MMS. 9.

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