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  2. Jul 28, 2022 · If you're sure the code is correct, try doing a factory reset of the phone. If that doesn't work, you may need to take your phone into the store.

    • 480.3K
    • Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
    • Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
    • Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
    • Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
  3. Apr 28, 2016 · Turn your phone on and lock the keypad by pressing and holding thekbutton (Q10 only) or tapping the Lock button at the top of the BlackBerry. You can unlock your BlackBerry by pressing the Lock button at the top of your phone again. Voila, you’re in! What to do if the Lock key doesn’t work.

  4. The first is to reset the password from your device by tapping or clicking the "Forgot Password" button when prompted to sign into your BlackBerry ID. You will have to answer your security question and follow the on-screen instructions.

    • Shea Laverty
  5. Apr 19, 2024 · Perform a factory reset to unlock your phone. If the Google account method doesn’t work, or you don’t have a Google account linked, a factory reset is your next option. This will erase all data on your phone, so it’s essential only to use this method as a last resort.

  6. 1. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap. Settings > Security and Privacy > Device Password. Turn on the Device Password switch. Enter a password. 2. To lock your device, do one of the following: • Press and hold the Power/Lock key. Tap. .

  7. Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phones battery to wiping its settings.

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