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Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.
Mar 30, 2017 · INSTRUCTIONS: Download the file above to a Windows PC. Extract it from the ZIP file if it is zipped. If it is a ".rar" file, you will need a WinRar unpacking app on your PC to extract the file. Connect your BlackBerry to the PC. Using the desktop Link software, do a backup* (see below) of your phone.
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Jun 24, 2015 · There are basically 2 forms of reset: a "hard" or "cold" reset, and a "soft" or "warm" reset. Most of the time, a "soft" reset is all that's necessary, but sometimes you need to take it a bit further. I recommend trying a soft reset first, and if that doesn't work, try a hard reset.
- Connect your BlackBerry to the computer using the BlackBerry sync cable.
- Open BlackBerry Desktop Software if it doesn’t open automatically.
- Open the Support Tools interface by clicking the question mark icon, hovering your mouse over "Support Resources" and selecting "Support Tools".
- Click “Reset to Factory Settings" and follow the on-screen instructions to reset your phone.
Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings.
1. On the home screen, swipe down from the top of the screen. 2. Settings > Software Updates. 3. Tap Check for Updates. You can also update your device software using BlackBerry Link. For more information, see the Help documentation for. BlackBerry Link.
