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  1. www.nhs.uk › using-the-nhs › about-the-nhsYour choices in the NHS

    The NHS is working hard to improve opportunities for patients to make choices about their care. The NHS App can be used to manage GP appointments, order repeat prescriptions and see information from your GP health record. Soon you will be able to use the NHS App to find clear information about healthcare providers and waiting times to help you ...

    • Choice in The NHS - An Overview
    • Choosing Your GP and GP Practice
    • Choosing Where to Go For Your First Appointment as An Outpatient
    • Choosing Maternity Services
    • Choosing to Take Part in Health Research
    • Choosing to Have A Personal Health Budget
    • Getting More Information to Help You Choose
    • If You Require A Reasonable Adjustment
    • Contacting The Organisations and Professionals mentioned in This Guide

    The government is committed to giving patients greater choice and control over how they receive their healthcare. This commitment is reflected in the NHS Constitution for England. The constitution establishes the principles and values of the NHS in England. It sets out: 1. rights that patients, the public and staff are entitled to 2. pledges that t...

    Your choices

    You can: 1. choose which GP practice you register with 2. ask to see a particular doctor, nurse or other healthcare professional at the GP practice Your practice must make every effort to meet your preferences to see the doctor, nurse or other healthcare professional you’ve asked for when you need an appointment, although there are some occasions when this might not be possible (as outlined below). You may wish to register with a GP practice that is not close to home but is more convenient fo...

    Are these legal rights?

    Yes, but there are some circumstances in which you may not be able to choose, which are set out below.

    When you may not have a choice

    A GP practice must accept you onto its patient register unless it has the following reasonable grounds for not doing so: 1. the practice might not be taking on new patients because it’s at maximum capacity 2. the practice might not be accepting patients who live outside its practice boundary 3. because of your particular circumstances, due to an issue of safety or clinical need, it might not be appropriate to register with a GP practice outside the area where you live You should be provided w...

    Your choices

    If you’re referred for consultant-led treatment, or to a mental health professional, you can: 1. decide which provider you would like to receive care from as an outpatient 2. choose the clinical team who will be in charge of your care within that provider organisation These choices apply to both physical and mental health, but only apply at the point of referral (from your GP, dentist or optometrist) to providers that have an NHS contract to provide the service you need. For a service to be a...

    Are these legal rights?

    Yes, but there are circumstances in which you may not choose. These are set out below.

    When you may not have a choice

    You do not have a legal right to choose where your outpatient appointment will take place if you are: 1. already receiving care and treatment for the condition for which you’re being referred and this is an onward referral 2. using urgent, emergency or crisis services 3. in need of emergency or urgent treatment, such as cancer services where you must be seen in a maximum waiting time of 2 weeks 4. a prisoner, on temporary release from prison, or detained in ‘other prescribed accommodation’ (s...

    Your choices

    You can expect a range of choices in maternity services. As soon as you find out you’re pregnant you can: 1. book an appointment directly with maternity services (you can find maternity servicesnear you on the NHS website) 2. ask your GP to refer you to maternity services (if you’re not registered with a GP you can use the NHS website to find a GPto register with) You can choose any maternity service, even if it’s not in your local area. While you’re pregnant you can receive antenatal care fr...

    Are these legal rights?

    No. The NHS recommends choice is provided where possible and depending on what services are available, but this is not a legal right.

    Information and support to help you choose

    Your midwife will be able to give you information, advice and support to help you choose. You can also use other trusted sources of advice and information, including the following resources on the NHS website: 1. the pregnancy guide- these pages give advice on trying for a baby, pregnancy, labour and birth 2. Start for Life guidance for parents-to-be and new parents, including help and advice during pregnancy, birth and parenthood - you can sign up to receive regular emailswith tips and advic...

    Your choices

    Clinical and health research studies help us better understand people’s health and develop new and innovative ways of testing for or treating diseases. There are many opportunities for you to get involved and support clinical and health research - for example, taking part in approved clinical trials as a patient or as a healthy volunteer or helping to improve the way research studies are conducted. It is always your choice whether to take part in research and you can change your mind at anytime.

    Is this a legal right?

    No.

    When you may not have a choice

    You cannot take part in research if: 1. you do not meet the requirements for a particular study 2. a study is already at capacity

    Your choices

    You may be able to choose to have a personal health budget which you can use to access some NHS services. A personal health budget is an amount of money to support your health and care needs. Personal health budgets allow for greater flexibility in meeting these needs and are particularly useful for those who have the following care needs: 1. adults and children who receive NHS continuing healthcare funding 2. care funded jointly by NHS and social care 3. a learning disability 4. those with m...

    Is this a legal right?

    Yes, but only if you’re eligible for any of the following: 1. NHS continuing healthcare 2. a personal wheelchair budget 3. section 117 aftercare(with some exceptions) ICBs can also offer personal health budgets on a voluntary basis to those that they consider may benefit, although this is not a legal right. All ICBsshould have developed their local offer of who can request a personal health budget in their area (beyond those who have the right to have one). To find out more about personal hea...

    When you may not have a choice

    In some cases, people will not be able to directly manage a personal health budget (these are called direct payments). This may be if they lack mental capacity to do so, or have a court order against them. The decision will be made following a discussion with a healthcare professional. Personal health budgets cannot be used, for example, for: 1. urgent or emergency care 2. GP appointments, medical tests, seeing a consultant or purchasing medication 3. alcohol, tobacco, gambling, criminal acti...

    There are lots of ways to get general information to help you make the right choice. For example: 1. the NHS Constitution for England tells you what you can and should expect when using the NHS - an easy read version of the NHS Constitutionis also available, and audio and Braille versions are available on request 2. the NHS websitecan help you when...

    The NHS Constitution for England sets out the NHS commitment to benefiting the whole community, making sure that nobody is excluded, discriminated against or left behind. This means that the individual is at the heart of the NHS and services must be co-ordinated around and tailored to the needs and preferences of patients, their families and their ...

    If you do not feel that you’ve been offered the choices outlined in this guide, in most cases it might be helpful to speak to the healthcare professional responsible for your care in the first instance. However, if you do not feel comfortable doing this or if you’re unsatisfied with the outcome of this conversation, you may wish to complain to anot...

  2. You can also call NHS 111 if you're not sure which NHS service you need. Go to NHS 111 online to get help for your symptoms. Go to a walk-in centre, minor injuries unit or urgent treatment centre, if you have a minor illness or injury (cuts, sprains or rashes) and it cannot wait until your GP surgery is open. Ask a local pharmacist for advice ...

  3. Online access to your doctor's services. There are apps and websites where adults can see their own medical information, book appointments or ask for medicines (order prescriptions). Lots of people use the NHS App to do this. Parents or guardians of under-16s can ask the doctors to use the same apps or websites for the children they look after.

  4. www.nhsbsa.nhs.uk › check-if-youre-eligible-helpAged 19 and under - NHSBSA

    Aged 19. If you are aged 19, you don't automatically get any help with paying NHS costs, unless your parent or guardian: is entitled to, or named on, a Tax Credit Exemption Certificate and are receiving a Child Tax Credit payment for you. gets certain benefits and you are included in the award. If you are in Scotland or Wales, NHS prescriptions ...

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  6. Free services include: GP services. NHS Walk in centres and minor injuries units. Services provided as part of the "NHS 111" telephone advice line. Services provided by health visitors and school nurses. Accident and emergency treatment at a hospital (up until admission as an in or out-patient. Family planning services (not including pregnancy ...

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