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1. supportgenix.com › consequences-of-poor-customerThe Consequences of Poor Customer Service: Impact on ...

   supportgenix.com › consequences-of-poor-customer

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   Jul 5, 2023 · Poor customer service can have severe repercussions for businesses, affecting customer satisfaction, loyalty, and overall reputation. This article delves into the various consequences that arise from inadequate customer service practices.

2. Videos

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     forbes.com

     How To Fix Bad Customer Service: Seven Immediate Steps To Take

     20 Feb 2017

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     4:15

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     How bad is bad customer service?

     27 Feb 2012

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     1:30

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     Disappointed Customers - Problem Solving

     21 Aug 2016

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3. hbr.org › 2019 › 02Why Is Customer Service So Bad? Because It’s Profitable.

   hbr.org › 2019 › 02

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   Feb 28, 2019 · Research shows that companies with a large market share — think airlines, cable, and internet services — can get away with bad practices because customers have nowhere else to...

4. www.npr.org › 2023/03/15 › 1163723617Why customer service ratings are getting worse : NPR

   www.npr.org › 2023/03/15 › 1163723617

   Mar 15, 2023 · There are a number of reasons why customer service may feel worse, like a shortage in workers in some industries, the proliferation of tech as a part of the process, and a lack of incentive...

5. www.which.co.uk › policy-and-insight › articleSome major firms offering ‘shockingly poor’ customer service ...

   www.which.co.uk › policy-and-insight › article

   Dec 20, 2023 · Many businesses were already offering sub-standard customer service before Covid forced them to close call centres and cut support staff - but Which? is now calling on firms in key sectors to up their game in areas where customer service has failed to improve or become even worse since then.

6. www.rapidfinance.com › blog › 10-common-retail10 Common Retail Problems (And How to Solve Them)

   www.rapidfinance.com › blog › 10-common-retail

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   • Neglecting Store Operations. One of the biggest mistakes many retailers make is neglecting their store operations, which in-turn causes them to neglect their customers.
   • Declining Quality Customer Service. The sad truth of the 21 Century is that if customers don’t have a positive experience at a storefront, they can just purchase the product they want online.
   • Forgetting About the Data. Numbers can sometimes be confusing or unappealing, but to a business owner, you have to be aware of what numbers your business is driving and what they mean.
   • Failing to Adapt. You’ve probably had to adapt a lot within the past few years as new technology and trends have emerged. But businesses have been adapting since the start of time, and positive change is a good thing so don’t push it away.

7. www.ft.com › content › 0a5d30ed-164f-4b9f-a049-fcHow did customer service get so bad? - Financial Times

   www.ft.com › content › 0a5d30ed-164f-4b9f-a049-fc

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   Apr 18, 2024 · It: “I’m sorry, I don’t understand.” Sound familiar? Data from multiple consumer and regulatory bodies shows that this digital fobbing-off on a grand scale has coincided with rising complaints and...

8. People also ask

   Why is poor customer service a serious retail problem?

   • This is why poor customer service is such a serious retail problem. It’s important that businesses make an effort to accommodate their customers’ needs because if customers don’t feel appreciated, they will stop visiting physical stores. You can improve your company’s customer service by showing customers that you respect and value them.

   10 Common Retail Problems (And How to Solve Them)

   www.rapidfinance.com/blog/10-common-retail-problems-and-how-to-solve-them/

   See all results for this question

   Why is customer service so bad?

   • Well, there's a lot of unhappy people out there. There are a number of reasons why customer service may feel worse, like a shortage in workers in some industries, the proliferation of tech as a part of the process, and a lack of incentive for companies without competition. (Have you ever tried to contact your internet provider about anything ?)

   Why customer service ratings are getting worse : NPR

   www.npr.org/2023/03/15/1163723617/customer-service-satisfaction-survey-freakout-shortage-2022

   See all results for this question

   What is poor customer service?

   • Poor customer service can take many forms, but it generally refers to interactions with customers that are unresponsive, unhelpful, rude, or otherwise negative. This can include long wait times, unresolved issues, poor communication, and other factors that negatively impact the customer experience.

   The Consequences of Poor Customer Service: Impact on Businesses and

   supportgenix.com/consequences-of-poor-customer-service/

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   What are the biggest mistakes retailers make?

   • One of the biggest mistakes many retailers make is neglecting their store operations, which in-turn causes them to neglect their customers. The worst thing about this problem is that many entrepreneurs don’t even realize they do this.

   10 Common Retail Problems (And How to Solve Them)

   www.rapidfinance.com/blog/10-common-retail-problems-and-how-to-solve-them/

   See all results for this question

9. www.forbes.com › sites › shephykenLosing Customers? Here’s Why—And What To Do About It - Forbes

   www.forbes.com › sites › shephyken

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   Feb 7, 2021 · One third (33%) of the consumers surveyed claimed they had switched brands due to poor customer service since the beginning of COVID-19. If you break the numbers down by generation, 42% of...