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If your products are disapproved and you need help with policy-related issues, refer to Issues in Merchant Center. What type of feed file are you using for your product data feed?...
- Overview
- Review data source processing results
- Product file creation issues
- Product data file configuration issues
- Formatting issues
- Uploading issues
In this article, you'll learn how to troubleshoot issues with creating, formatting, and uploading your product data.
If your products or account are disapproved and you need more information, refer to the article about Issues in Merchant Center.
A processing report is available for all file based data sources. You can access by following the steps below:
In your Merchant center account, click the gear icon in the top right to open the settings menu, then select Data sources.
Click on the name of the data source you would like to review.
In the ‘Last updated’ you will find information on the status of your last upload of product data. The report includes:
• Status of latest upload: For example, whether your file upload had an issue.
• Attributes: This section indicates whether the product attributes found in your file were recognised during processing. The attributes provided in your product data file should adhere to the Product Data Specification
• Forgotten attribute: Your file may be missing a required attribute. The ID [id] attribute is one of the most commonly forgotten attributes, so always check it first.
• Incorrect formatting: Click any of these links for example files that show what a feed should look like in these formats.
• Tab delimited (.txt)
• RSS 2.0
• Atom 1.0
We currently don't allow feeds in.xls format. If you created a feed in.xls format, learn how to convert it to a.txt file.
• Target country: Specify the location where your items are sold. For example, if you specify “United States” as the country of your file, this indicates that your items are available for purchase in the US. The product data uploaded to a selected country must meet the requirements for that country, including the feed specifications and policies.
• Multiple countries: Specify multiple countries if you sell the same product in multiple countries. Ensure your products meet the requirements for each country, including the feed specifications and policies.
• Data feed file name: RSS and Atom files should end with an .xml extension. Filenames that don't end with any extension will be processed as a tab-delimited file by default. Remember that we don't accept files in Excel format. See converting your spreadsheet for help.
• When using filename extensions like .zip or .gz, you must ensure that the file is compressed because our system assumes that the file is compressed. Uploading an uncompressed file in this case may cause feed failure. Make sure that the compressed archive contains exactly one file.
• Text or tab-delimited
• Make sure that your columns (tabs) with the required attributes correctly match all the items; oftentimes there will be either an extra tab or a missing tab.
• XML
• You can't include un-escaped special characters like "&".
• Your attribute names may not contain capital letters, any capitalization in your attribute names should be removed. For example, the title [title] attribute should be entered as , instead of .
• Incorrect encoding sometimes occurs. Be sure to encode your file in the accepted formats.
• • Your feed may be too large for the upload method you're using.
• • Direct upload files must be less than 4 GB in size. (If you're encountering an "oops" message from this method, please wait a few hours and try again.)
• • SSH File Transfer Protocol (SFTP) files must be less than 4 GB in size.
• • Files set for scheduled fetches must be less than 4 GB in size.
• • Common reasons automatic uploads fail:
• • The URL used for scheduled fetch is roboted or doesn't have permission settings for Merchant Center to download the data feed.
May 24, 2023 · When you’re fixing your feed, you can use the Diagnostics overview in the Products section of Google Merchant Center to see if you’re making progress and indicate what other problems you need to fix.
Update your website URL to one that shows your products, then request a review. The domain that you submitted for your website URL has been determined to be parked. Make sure that your...
If you come across issues, such as 'incorrect data feed URL' or 'error with processing data file', while submitting your product feed URL in Google Merchant Center, you've likely included additional characters in your feed URL, or used incorrect format.
Follow our step-by-step instructions on setting up Product Data Feeds for Google Merchant CenterRESOURCES & LINKS:_____...
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What happens if my Google Shopping feed doesn't match?
This error arises when there is a mismatch between what you inform Google Merchant Center about a product's availability in your feed and what Google discovers when crawling your website. Sync Your Data Updates: Ensure your website regularly updates your product feed to match the real-time stock status to avoid this error.
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