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    • No user codes are programmed

      • On my Smartcode 909/910, the Lock button does not lock the door. No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again.
      www.kwikset.com/support/answers/on-my-smartcode-909-910-the-lock-button-does-not-lock-the-door
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  2. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. The steps are easy, 1) Pull the batteries out of the lock. 2) Hold down the...

  3. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again.

  4. Replace with the new latch and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.

    • Mastercode
    • Troubleshooting: Keypad
    • Troubleshooting: Smart Home Systems
    • Troubleshooting: Battery
    • Battery FAQ

    About the Mastercode

    Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Mastercode must be 4-8 digits.

    Enabling and Setting the Mastercode

    Programming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.

    No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three beeps. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions ins...

    The lock was not removed completely from another network before being paired with the new network. Follow your smart home system's instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. 1. Remove the battery pack from the interior. 2. Remove the exterior assembly from the door....

    The batteries drain within one day.

    The lock must be replaced. Contact Technical Support.

    How long will the lock operate on a set of batteries?

    Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year.

    What type of batteries do you recommend?

    For best results, use new non-rechargeable Alkaline batteries only.

    I am planning to be away for several months. Will my lock operate when I get back?

    When the system is idling, it consumes minimum power (very close to battery shelf life.) With alkaline batteries, the lock should be operable after years of idle.

    • Battery is Dead or Too Low. The most common issue you’ll encounter with your Kwikset smart lock is a dead or low battery. When the battery is too low to operate the lock effectively, the keypad will flash red three times and emit three beeps.
    • Making Noises But Doesn't Lock. When a Kwikset smart lock makes noises but doesn't lock, the issue can be due to a warped door or problems with the door handling mechanism.
    • Solid Red LED is Showing. If a solid red LED is showing on your Kwikset smart lock, there might be a few reasons behind it, and the meaning varies based on the model of your lock.
    • User Code Not Set. Kwikset smart locks like the Aura, 264, and Powerbolt 2 usually will not function correctly if a user code has not been set or programming was unsuccessful.
  5. On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock. 7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide.

  6. The Lock button does not lock the door. Keypad error test Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. No user codes are programmed.

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