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Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
- Netflix Freezes, Stops Responding, Or Gets Stuck Loading, But Device Isn't Frozen
If Netflix freezes or gets stuck loading but the rest of...
- Can't Sign in to Netflix
If you can't sign in on any device, you might need to update...
- Black Screen With No Sound
If you get a black or blank screen with no sound when you...
- Troubleshoot Streaming Issues
If Netflix isn't working on your Android phone or tablet,...
- Netflix Freezes, Stops Responding, Or Gets Stuck Loading, But Device Isn't Frozen
If Netflix freezes or gets stuck loading but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.
If Netflix isn't working on your Android phone or tablet, you can often fix the problem with these basic troubleshooting steps. Turn your device off, then back on Turn off your phone or tablet.
- Close and Restart The App
- Try Netflix on Another Device
- Check to See If The Netflix Service Is Working
- Sign Out and Sign Back Into Netflix
- Check Your Internet Connection
- Update The Netflix App
- Uninstall and Reinstall The Netflix App
If Netflix won't start or isn't playing video, the first — and easiest — fix is to close and restart the app. Closing the app should flush away any bad data that's keeping the app from working properly. This is a good first step whether you need to close the app on your iPhone, on Android, on a streaming media player, or on a smart TV. How you do t...
One way to narrow down your problem is to try Netflix on another device. If you are trying unsuccessfully to watch Netflix on your TV's Roku, for example, see if you can make Netflix work using the mobile app on your phone or in a browser on your laptop. If it works on one device but not the other, you've narrowed down the problem to that specific ...
It's rare for the overall Netflix service to be offline, but if you can't get the app to work properly, it's possible that Netflix is down. To see if the problem resides with the Netflix service rather than your app, you can check Netflix status page at Downdetector or Netflix's status page. You can also search "is Netflix down" in your web browser...
Some Netflix problems can be easily solved by signing into Netflix anew. If you're already signed into Netflix, first sign out and then sign in again. The process is essentially the same no matter what app or device you are using; find your account icon and select Sign Out, then sign in again.
Of course, if you see a connection error in the Netflix app or your videos play unreliably, there's a good chance that there's a problem with your internet connection — either your WiFi router needs to be rebooted or the service from your ISP is problematic. If you can open a web browser on the device you're trying to watch Netflix, run Google's on...
It's possible that you aren't using the most current version of the Netflix app, and the version you have has some sort of serious bug or incompatibility with other software on your device. Most devices update apps regularly, but it's possible your copy of Netflix hasn't been updated recently. Here is how to update apps on your iPhone or on your An...
Finally, if all else fails, it might be possible to solve your problem by uninstalling the Netflix appand reinstalling it. This may eliminate any glitchy software that was interfering with your ability to use the app. Remember that you'll need to sign in again using your account credentials.
- Henry Blodget
Oct 7, 2024 · How to Fix it When Netflix is Not Working. Even though the Netflix app is available on various platforms, there are some solutions for fixing a faulty app that work across the board no matter what device you're using. Check if Netflix is down.
- Brad Stephenson
Apr 4, 2024 · Check if Netflix is down on the Netflix Help Center or the Netflix X account for crashes or loading problems. Try force-stopping, restarting devices, deleting & reinstalling the app, or signing out and clearing caches.
Mar 4, 2022 · Netflix not working can be annoying, but we’re here to help. Whether it’s your internet connection, router, VPN, or problems with the Netflix app, there’s a set of troubleshooting steps you can take.
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