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Network connectivity issues
- Error: Site Not Reachable When reCAPTCHA cannot connect to its servers, it returns a "Site Not Reachable" error. The most common cause of this error is network connectivity issues, which could be due to the user's internet speed or potential downtime on Google's servers. There are a few things you can troubleshoot with the customer.
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Feb 15, 2024 · Invalid site key. Here are some reasons why you may be seeing this error: Double-check that you have copied the correct site key from your reCAPTCHA admin console and that it matches the one on your website. Remember that reCAPTCHA keys are domain-specific, so they won’t work if used on a different domain.
- Overview
- Restart your devic
- Check your internet connectio
- Use a supported browse
- Update your browse
- Deactivate browser extension
- Change your IP addres
- Create a new user profil
- Disable your VP
Quick ways to enable reCAPTCHA when it isn't working on your computer or mobile device
Are you having trouble loading reCAPTCHA on your computer or mobile device? If you're getting blocked or failing the reCAPTCHA test, you may be running an outdated or unsupported browser. You could also be lacking a stable internet connection, but this is an easy fix. This wikiHow will show you how to troubleshoot reCAPTCHA verification when it's not working in any browser on your computer, iPhone, iPad, or Android device.
Check your Wi-Fi or cellular connection. Restart your device, and then try reCAPTCHA again.
Use an updated and supported browser, such as: Chrome, Firefox, Safari, or Chromium Edge.
Restart your computer to fix common errors.
In some cases, a quick restart can solve connection issues.
Make sure you're connected to Wi-Fi or a cellular network.
Slow connections can cause reCAPTCHA to freeze or load improperly. If needed, you can
speed up a slow connection
by minimizing the amount of programs or apps running in the background of your device.
To use reCAPTCHA, you must use a supported browser.
On desktop, you can use:
, Safari, and Chromium Edge. On mobile, you can use: Google Chrome, Safari, and an Android native browser.
If you aren't using a listed browser, reopen the reCAPTCHA link in a supported browser.
Open your browser's settings and look for any possible updates. If you have updates available, install them.
Restart your device after installing, and then try reCAPTCHA again.
Turn off extensions and add-ons.
If you have extensions running on your browser, be sure to disable them if reCAPTCHA isn't working. Some extensions can interfere with how the page functions. This will vary depending on your browser, but you'll most likely find the option in
Try a new IP address.
In most cases, you can easily change your IP address by restarting your modem. Unplug your internet modem, wait a few minutes, and then plug it back in. Once you're back online, try reCAPTCHA again.
Make a new user profile on your computer.
For Windows, this can be done in
Add someone else to this PC
Fill in the required fields.
For Mac, click the Apple menu →
Select a user type, and then fill in the required fields.
Disable any active VPNs or proxy services.
can interfere with your Wi-Fi or Bluetooth connection. Temporarily disable your VPN, then try to load reCAPTCHA again.
Include your email address to get a message when this question is answered.
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Sep 9, 2022 · The most common reason reCAPTCHA doesn’t work is that Google finds your IP address suspicious. Other causes include outdated web browsers, faulty browser extensions, banned VPN servers, and more. Table of Contents. Reboot Your Router. Update Your Web Browser Version. Update Chrome. Update Firefox. Update Edge.
Aug 11, 2024 · If you are not seeing the reCAPTCHA challenge or verification process, it may be due to JavaScript not being enabled in your browser. Go to your browser settings, search for the...
Aug 27, 2024 · If reCAPTCHA does not work in Chrome or Firefox, try resetting your IP address using Command Prompt. If your IP address is suspicious, this might be causing the issue.
Sep 3, 2022 · If reCAPTCHA is not working in your browser, then this issue may arise due to several reasons that include: You are using an older version of your web browser. VPN or proxy...
