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  1. tfl.gov.uk › corporate › privacy-and-cookiesPrivacy & cookies - Transport for London

    We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk. Protecting your personal information Your privacy is very important to TfL, and we take all necessary measures to ensure your personal information is properly protected and secured.

    • Access Your Data

      TfL job applications and staff records. If you are a...

    • Cookies

      Add favourites for quick access to live status, journeys and...

    • 60+ Oyster Photocard

      To ensure you continue to receive free travel in London...

    • Protect Your Data

      Most of us use smartphones, tablets or laptops in public...

  2. tfl.gov.uk › corporate › privacy-and-cookiesCookies - Transport for London

    Add favourites for quick access to live status, journeys and places

  3. tfl.gov.uk › corporate › privacy-and-cookiesProtecting your Oyster and contactless accounts - Transport ...

    • Details of The Change
    • Get Ready For The Change
    • What You Need to Do
    • Forgotten Details
    • Errors
    • From Outside The UK and Europe
    • Why We're Using SMS Authentication

    MFA

    1. You will enter your username and password as before, but you will also need a one-time code to sign in to your account. This will be sent by SMS (text message) to a registered mobile phone 2. MFA adds an extra layer of security to the sign-in process. It helps to confirm you are who you say you are when signing in to your TfL account, offering additional protection for your personal information 3. You will need to have your registered mobile phone available every time you sign in to your a...

    TfL website

    1. As part of this update, we have redesigned parts of our website. Some screens will look a little different, including the personal details dashboard for Oyster and contactless accounts 2. We've introduced a new customer dashboard so you can access TfL services and your personal data in one place. We'll introduce useful links and access to other services from the dashboard in future

    Your mobile phone

    1. We need a mobile phone number to verify your identity and set up MFA on your account 2. You'll need this phone to receive text messages (SMS) from us every time you sign in to your Oyster or contactless account online or on the TfL Oyster and contactless app 3. All SMS messages with the one-time code will show 'TfL' as the sender 4. We will not use your mobile number for any purpose other than to text you codes so you can use your account (unless you've given us the same number when contac...

    See full list on tfl.gov.uk

    Download the latest versions of the TfL Oyster and contactless appand web browsers on your devices
    Use a secure, strong password made up of different characters and numbers, ensuring it doesn't include any personal information
    Use separate passwords for your accounts
    Remember to sign out of your account, especially if using a shared or public device

    See full list on tfl.gov.uk

    Signing in to an existing account

    1. You'll be prompted to set up MFA the first time you sign in after the upgrade - we'll email you a one-time code to verify you own the account you're trying to sign in to 2. When you next sign in after that, enter your email address and password as you do now - we'll then send a 6-digit code to your registered mobile phone 3. You will need to enter the code texted to your registered mobile phone every time you sign in 4. You may be asked to authenticate again when accessing or updating pers...

    Signing out of an account

    1. App: you'll be automatically signed out of your account if you do not access the app within 14 days. If you're using a shared device, ensure you sign out when you have finished accessing your account 2. Web: you'll be automatically signed out of your account when leaving the screen idle for 20 minutes. When you're finished using your Oyster or contactless account, make sure you sign out, especially if using a shared device

    Creating a new account

    1. To create a new account, enter an email address. It must have fewer than 100 characters 2. You must have access to the email address to receive a one-time code for the initial set up 3. Once you have entered the correct one-time code, you'll be asked to provide your personal details including a mobile number to set up MFA 4. When you first sign in to the account, we'll send a 6-digit code to your registered mobile phone. Enter the code in the sign in tool to confirm you are the account own...

    See full list on tfl.gov.uk

    Forgotten password

    If you forget your password, you can reset it as you do now: 1. App:Click 'reset password' before signing in to change your password. Enter your email address so that the reset password instructions can be sent to you 2. Website:Click 'forgot password' before signing in to change your password. Enter your email address so that the reset password instructions can be sent to you

    Forgotten email address

    Contact us on 0343 222 1234 (call charges may apply) 1. Contactless: 08:00-20:00 Monday to Friday (09:00-17:30 Saturday to Sunday) 2. Oyster: 08:00-20:00 Monday to Sunday

    See full list on tfl.gov.uk

    One-time code errors

    1. If you get an error when entering the correct one-time code, close the browser or mobile app and try again in 30 minutes 2. If you try to request a code and get an error, close the browser and try again. Ensure you are entering the correct email address when creating an account or updating your email address

    Customer dashboard error

    If you get a 'not available' or 'something went wrong' error when accessing your personal profile, close the browser or mobile app and try again in 30 minutes.

    Adding a UK address error

    You must provide a house/flat number OR house/flat name when adding a UK address. At least one of these fields must be populated and cannot be left blank.

    See full list on tfl.gov.uk

    Accessing Oyster and contactless services

    Protecting our customers' data is paramount and we want to ensure personal accounts remain safe. As part of this ongoing work, Oyster and contactless online accounts can only be accessed within Europe. We're aware of an issue with accessing the Oyster and contactless app outside of the UK and are working on a fix. In the meantime, access your Oyster account on the Oyster cards page and contactless account on the contactless and Oyster page. Customers from outside Europe can continue to contac...

    Receiving SMS when you're outside the UK

    If you're trying to access your account from outside the UK you can still receive an SMS from us with a 6-digit one-time code, but the sender might not show as 'TfL'. Call us on +44 343 222 1234 (charges may apply - check with your operator) if you have any concerns. If you have not received the one-time code you requested for a non-UK number, check with your mobile phone provider.

    See full list on tfl.gov.uk

    SMS multi-factor authentication adds an accessible and commonly used layer of security to protect our online services
    We continue to review our security to find the best balance between protection and usability
    We may consider additional authentication methods in the future

    See full list on tfl.gov.uk

  4. www.vox.com › recode › 2019/12/10What are cookies, and why do websites ask us to accept them ...

    Dec 10, 2019 · Why every website wants you to accept its cookies With 25 days left, we need your help The US presidential campaign is in its final weeks and we’re dedicated to helping you understand the stakes.

  5. tph.tfl.gov.uk › TfL › securityAdditional Security Questions - Transport for London

    We use cookies to ensure we give you the best experience on our website. If you continue, we'll assume that you are happy to receive all cookies on the Transport for London website. Find out more about our cookie policy. Hide message

  6. www.mondaq.com › uk › privacy-protectionThe Transport For London Cyberattack And Personal Data ...

    5 days ago · In early September 2024, Transport for London ("TFL"), the government body responsible for London's transportation network, became victim to a cybersecurity attack. Whilst the incident was ongoing, Londoners registered with TFL were informed that around 5,000 customers may have had their bank account numbers and sort codes accessed by hackers.

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  8. sobold.co.uk › case-study › transport-for-londonCross domain Cookie Consent Management for Transport for ...

    Transport for London is a local government body responsible for most of the transport network in London, England. SoBold were selected to work with Transport for London over a three year term to help deliver, implement and manage a bespoke Cookie Consent Management system for their portfolio of websites to help comply with GDPR