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  2. www.which.co.uk › reviews › mobile-phone-providersBest and worst UK mobile networks - Which?

    We reveal the best and worst mobile phone network providers in the UK with our satisfaction survey, which asks real customers to judge value, performance and customer service so you can pick your next provider with confidence.

  3. www.choose.co.uk › mobile › guideMobile customer service: which provider is the best? - Choose

    • The Best Customer Service For Mobile
    • Top Pick For Mobile Customer Service in 2022
    • Which Mobile Provider's Customers Are Most Satisfied?
    • Which Mobile Provider Has Fewest Complaints?
    • Institute of Customer Service
    • Why Does Mobile Customer Service Matter?
    • Verdict: Who Is The Mobile Customer Service Winner?

    Choose's top mobile providers for customer service are: 1. Tesco Mobile 2. giffgaff 3. Sky Mobile We look at why in more detail below but here are some of their best SIM only deals before we get started:

    See full list on choose.co.uk

    Our current top pick for mobile customer service is Tesco Mobile thanks to ultra-low complaint levels and other results in Ofcom's annual customer service research. The most recent complaint figures available for Q4 2021 show EE, Tesco Mobile and Sky Mobile leading the pack with low complaint levels: It's worth pointing out that, despite the slight...

    See full list on choose.co.uk

    One of the biggest sources for mobile customer service data we have comes from Ofcom and their annual Comparing Service Quality (CSQ) report which covers mobile, broadband and landline services. Thanks to their breakdown, we can see which mobile providers are performing best across various categories. Not all providers are covered in every category...

    See full list on choose.co.uk

    Winner: Tesco Mobile Tesco Mobile generated the fewest complaints in 2020 for the fifth consecutive year, although their rivals gained some ground. The average number of complaints in 2021 was 10 per 100,000 customers, a reduction of 3 on the previous year. Here are the full rankings covering nine mobile providers (minus giffgaff): So, Tesco remain...

    See full list on choose.co.uk

    Another great source of information for mobile industry customer service satisfaction are the bi-annual reports published by the Institute of Customer Service. The UK Consumer Satisfaction Index (UKCSI) looks at customer service across all industries from telecommunications through to retail and transport, listing the top 50 companies in the UK for...

    See full list on choose.co.uk

    Customer service is often one of those elements we don't notice until we're most in need of it when something goes wrong or we need an answer to an important question. At the same time, customer service records can be the key difference between mobile providers, and that might be the deciding factor if we're looking at similar handsets and similar ...

    See full list on choose.co.uk

    For 2022, Tesco Mobileis the best mobile provider for customer service in the UK. They excelled in the following areas: 1. Most satisfied customers overall 2. Lowest complaints in the mobile sector 3. One of the providers most likely to be recommended 4. Top mobile company in UKCSI rankings Tesco Mobile offer a consistently strong service with low ...

    See full list on choose.co.uk

  4. www.which.co.uk › reviews › mobile-phone-providersMobile Coverage Checker: 3G, 4G and 5G Network Coverage In ...

    Mar 18, 2024 · Check the mobile network coverage in your area with our free coverage checker for 3G, 4G and 5G networks. A helpful interactive map ranks the best mobile network providers to help you choose your next mobile phone contract.

  5. www.simsherpa.com › networks › best-customer-serviceCustomer service: the best UK mobile networks in 2024

    • Tesco Mobile - a good complaints record with Ofcom. ✔ Highly regarded customer service See their awards. at tescomobile.com. Tesco Mobile are a mid-priced network with over-the-phone services open every day from 8am - 9pm.
    • Three - lots of ways to get help plus a good record. ✔ Their chat agents work in Three stores How to get help. at three.co.uk. According to Ofcom’s latest complaints record, Three have gone down to 2 complaints per 100,000 customers from 3 complaints.
    • EE - UK based call centres open long hours. ✔ EE have their call centres in the UK What they've done. at EE.co.uk. EE offer their customers lots of ways to get their issues resolved and have had a consistently good record with Ofcom over the years.
    • Sky Mobile - great once you’re in contact with them. ✔ Their community forum is handy Sky’s help guide. at sky.com. Sky Mobile are the first network on this list not to have online chat agents.

  6. www.ofcom.org.uk › phones-and-broadband › serviceNumbers up: Best and worst telecoms customer service revealed

    May 18, 2023 · Across broadband and landline providers, BT, EE, NOW Broadband, Plusnet, TalkTalk and Vodafone all saw their average call waiting times rise in 2022, while KCOM, Sky and Virgin Media managed to improve on the previous year.

  7. www.telegraph.co.uk › compare › mobileMobile Networks in the UK: Complete Guide 2024 - The Telegraph

    Jul 15, 2024 · Which is the best mobile network in the UK? Mobile providers all offer different features and they each have their pros and cons so the right deal for you really comes down to what it is...

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  9. www.expertreviews.com › best-mobile-networkThe best mobile networks, based on our annual survey | Expert ...

    Ofcom’s Comparing Customer Service: Mobile, Landline and Home Broadband report provides a detailed indication of customer satisfaction with service, value and support for each network, including data on how many complaints are made and how they’re handled. RootMetrics.