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   How do I contact my energy supplier?

   • Contact your network operator if you: If you have a recent energy bill or online account, you should be able to find contact details for your current energy supplier here. If you don’t have a recent electricity bill, you’ll first need to find out who your network operator is, then ask them for your supplier's details.

   Find your energy supplier - Ofgem

   www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

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   What can I do if I have problems with my energy supply?

   • Check your energy rights. Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants, benefits, and energy efficiency schemes. Not sure who your provider is?

   Energy advice for households - Ofgem

   www.ofgem.gov.uk/information-consumers/energy-advice-households

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   How do I change my energy supplier?

   • A recent energy bill will hold this information, but these services can also help. Includes changing your energy supplier if you pay the household bills, run a business from home, have a prepayment meter, moving home, or in debt. Sit tight and wait for Ofgem to appoint a new supplier. Your supply won’t be disrupted.

   Energy advice for households - Ofgem

   www.ofgem.gov.uk/information-consumers/energy-advice-households

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   How do I get help with my energy bills?

   • Find out if joining this list is right for you. Contact your supplier to find out about any schemes or grants they offer to help with energy costs, pay off energy debt, or make energy-saving improvements to your home. You can contact them online, in writing or by phone. Details on how to do this should be on their website or on your energy bills.

   Get help if you cannot afford your energy bills - Ofgem

   www.ofgem.gov.uk/get-help-if-you-cannot-afford-your-energy-bills

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   How do I complain about my energy supplier?

   • Contact your supplier as soon as you can if you’re worried about paying your bills. Ofgem’s rules mean they must work with you to agree on a payment plan you can afford. You can also ask them for: If you cannot agree on a way to pay, follow the steps on our complain about your energy supplier page. All suppliers have a Priority Service Register.

   Get help if you cannot afford your energy bills - Ofgem

   www.ofgem.gov.uk/get-help-if-you-cannot-afford-your-energy-bills

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   How do I contact my supplier?

   • You can get your supplier’s contact details from their website or from a recent letter or bill. There might be several ways to contact them, like a telephone number, app or webchat. You can choose the best contact method for you. If you’re struggling to pay your bills, your supplier will have a way to contact them for free.

   Contacting your energy supplier about a problem

   www.citizensadvice.org.uk/consumer/energy/energy-supply/complain-about-an-energy-company/complain-to-your-energy-supplier/

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2. www.ofgem.gov.uk › information-consumers › energyFind your energy supplier - Ofgem

   www.ofgem.gov.uk › information-consumers › energy

   • Cached

   Find my electricity supplier. If you don’t have a recent electricity bill, you’ll first need to find out who your network operator is, then ask them for your supplier's details. Follow these...

   • Energy advice for households - Ofgem

     Find advice if you need extra help, have difficulties with...

   • Get help if you cannot afford your energy bills - Ofgem

     Contact your supplier to find out about any schemes or...

3. www.ofgem.gov.uk › energy-advice-householdsEnergy advice for households - Ofgem

   www.ofgem.gov.uk › energy-advice-households

   • Cached

   Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants,...

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5. www.citizensadvice.org.uk › consumer › energyYour energy supply - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   Get help if you’re behind with your energy bills. Grants and benefits to help you pay your energy bills. You can't afford to top up your prepayment meter. Stop your energy supplier moving you to prepayment. Tell your supplier if you need extra support. Help with bills if you use alternative fuels.

6. www.ofgem.gov.uk › get-help-if-you-cannot-affordGet help if you cannot afford your energy bills - Ofgem

   www.ofgem.gov.uk › get-help-if-you-cannot-afford

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   Contact your supplier to find out about any schemes or grants they offer to help with energy costs, pay off energy debt, or make energy-saving improvements to your home. You can...

7. www.citizensadvice.org.uk › consumer › energyContacting your energy supplier about a problem - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   • If You Can't Get An Answer from Your Supplier
   • Making A Complaint
   • What Happens Next

   If your supplier won't answer the phone or send you a reply in writing, you can complain. Contact the Citizens Advice consumer helplineif you need more help - a trained adviser can give you advice over the phone, online chat or by email. The consumer service can help you if you: 1. have tried to contact your supplier and not got through 2. contacte...

   See full list on citizensadvice.org.uk

   The first thing you should do is gather any supporting evidence. What you’ll need depends on your issue - for example you could: 1. take photos of a faulty meter 2. get together copies of unusual bills 3. gather notes from phone calls you’ve had 4. look for emails from your supplier about the problem You’ll also need details of your complaint and y...

   See full list on citizensadvice.org.uk

   Your supplier will get in touch with you if they need any more details about your complaint. They should send you a ‘decision letter’ or ‘letter of deadlock’ within 8 weeks. This explains how they’ll deal with your complaint.

   See full list on citizensadvice.org.uk

8. www.citizensadvice.org.uk › consumer › energySwitch energy supplier or tariff - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   switching to a different tariff with your current supplier. An energy tariff is a pricing plan for gas or electricity from your energy supplier. To help work out the best tariff for you, check the most common tariff types and what they mean.

9. www.energyombudsman.org › understanding-your-rightsUnderstanding your rights - Energy Ombudsman

   www.energyombudsman.org › understanding-your-rights

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   Have a dispute you can’t resolve with your energy supplier? Find out what your rights are as a consumer, and how the Energy Ombudsman can help. As a consumer, you have rights which protect you if things go wrong.