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You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using.
- Solve an Ongoing Consumer Problem With a Business Seller
You can complain to the Financial Ombudsman Service instead...
- Solve an Ongoing Consumer Problem With a Business Seller
How the ombudsman can help. Once you've got the letter, or if the company fails to respond within a reasonable period of time, you can take your complaint to the ombudsman. Ombudsman schemes tend to cover a particular industry or sector, including private companies and public or governmental organisations.
Await the ombudsman's decision. 1. Complain to the company. Try to resolve the dispute by explaining your problem and what you want done about it. If the company has its own internal complaints procedure, follow it. 2. Get a letter of deadlock. If the company refuses to do what you ask to sort out the problem, ask for a ‘ letter of deadlock ...
If you have complained to your service provider and you are not happy with their final response then you can bring your complaint to the Legal Ombudsman. We can only look at complaints from regulated legal service providers, and there are rules that set out what we investigate and how we do it. In this section we have provided the guidance and ...
- Overview
- England and Wales
- Scotland
- Northern Ireland
- Further help
- Complain to an ombudsman
- Money advice
- Buying from an EU country
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong. This includes problems with:
Contact Citizens Advice.
Citizens Advice
Telephone: 0808 223 1133
Welsh language: 0808 223 1144
Contact Advice Direct Scotland.
Advice Direct Scotland
Telephone: 0808 164 6000
Monday to Friday, 9am to 5pm
Contact Consumerline.
Consumerline
Telephone: 0300 123 6262
Monday to Thursday, 9am to 5pm
Friday, 9am to 4pm
Find out about call charges.
You can also get information about refunds, repairs and making a complaint from Which?.
An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
There are different ombudsmen for different industries.
You can get free, independent help from MoneyHelper about anything to do with money, for example managing debt.
Contact the Consumer Centre UK for help with problems buying from an EU country.
If your complaint is ready to send to us, the checker contains links to our complaint forms. Answering the questions in the checker is not a formal assessment of your complaint and your answers are not recorded. Click the answer that applies to make a start. Page 1 of 8. 1.
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5. Further information. Do you expect service providers to tell clients about the Ombudsman? How are you funded? A research company has contacted me about my experience with you. Is this legitimate? 6. Complaints referred to the Legal Ombudsman before 1 April 2023. When can I come to the Legal Ombudsman?
