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What is ticket tagging?
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Oct 17, 2024 · Ticket tagging is the process of assigning specific labels, or “tags,” to customer support requests to categorize and prioritize them effectively. It’s like labeling a folder of paperwork, but instead of papers, you’re organizing customer inquiries.
Aug 20, 2024 · What is ticket tagging? Ticket tagging is very simple: It’s assigning labels or “tags” to customer conversations in your help desk based on their content, context, or type. These tags help categorize and organize tickets, making it easier to manage and analyze customer interactions.
In simple words, ticket tagging is attaching or putting labels to each incoming ticket to ensure they are easy to search and route to appropriate teams for assessment, resolution, or approval. Here are a few examples to provide you with more clarity about what these ticket tags look like.
- Use a Central Ticketing Platform. Companies typically use multiple communication channels like email, social media, text, and voice. Since customers reach out via their preferred method, all of these channels should flow into a central ticketing system for processing and escalation.
- Factor in the User Experience. Ticketing systems aim to streamline ticketing requests and make life easier for support agents and specialists. As such, it helps to have a ticketing system that aligns with your team’s needs and preferences.
- Standardize Ticket Tags. It’s necessary to assign all incoming tickets with tags—or categories—for efficient routing. When setting up a tagging system, consider standardizing the process and creating a single set of tags for the entire organization.
- Determine a Hierarchy. Service tickets can be complex, requiring the attention of specialists and support teams. For this reason, it’s necessary to create a hierarchy for funneling and escalating tickets.
How badass ticket tagging is and how to do it right, to keep access to the gates of Heaven. Ovidiu Cojocariu. 6. min read. Service vector created by vectorjuice - www.freepik.com. . Whether you run a SAS company, an e-commerce platform, or a coffee shop, how customers experience your product is an important part of your business.
Mar 16, 2023 · The bottom line: If you want to be able to find tickets about specific topics and quantify how often those topics arise, apply unique tags to those tickets. Use tags to help you trigger certain actions
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