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Aug 12, 2024 · Under UK law, you have the right to reject a faulty car within the first 30 days of purchase and demand a full refund. This protection is enshrined in the Consumer Rights Act 2015, which guarantees you don’t have to accept a substandard vehicle. If your new car develops a fault, it’s vital to act quickly.
Oct 1, 2015 · The RAC believes the new law will strengthen the hand of buyers who think they have been mis-sold a used car or if a fault is revealed within the first 30 days. The new ‘short-term right to reject’ provision allows the buyer to demand a full refund – previously the dealer could simply replace or repair a faulty item or part.
The Consumer Rights Act was introduced on 1 October 2015 and covers all goods and services purchased thereafter from official traders. The Consumer Rights Act 2015 replaced the previous Sale of Goods Act and some other legislations, like the Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.
- Nimisha Jain
You're entitled to ask for a repair or replacement. If the repair or replacement is unsuccessful, or if the dealer fails to offer you either within a reasonable period of time, you're entitled to a refund. This is called the right to final rejection. The car dealer can deduct ‘fair use’ from the refund after the first 30 days.
- 1. Businesses
- 2. Consumers
A better understanding of the law will help businesses to serve their customers well. For example, they can be clear with a customer demanding a refund exactly when their rights entitle them to one. And if a problem arises in how a business provides a service, it can be certain what it may be required to do about it.
More information and guidance can be found on the Business Companion website, or if businesses would like to speak to someone, they can call the Business Support Helplines.
Consumers will better understand how they should be treated by businesses. They will be able to select the best deals and hold businesses to account more effectively for poor quality or service. For example, consumers will be able to compare important terms in a new contract more easily. They will be able to select the business which provides the best overall offer rather than simply the cheapest.
They’ll know that they can get a repair or replacement if they discover a product is faulty more than 30 days after purchase/delivery. Of course, this only applies if the product was supposed to last longer.
Consumers can visit the Citizen’s Advice website for more information in advance of a purchase or if a problem arises. If they want to speak to someone, consumers can call the consumer helpline on 0345 404 0506.
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Dec 30, 2023 · The Consumer Rights Act 2015 gives you the right to ask for a full refund in the first 30 days after buying any product that proves to be faulty, including a new or used car. The law also provides ...
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Here’s how a lemon is defined under the lemon law: Firstly, if a new car has a single serious fault that makes it unsafe to drive and reduces its value, then it is a lemon. Secondly, the new vehicle has to be in the garage for at least 30 days because it has a series of different problems and cannot be driven. This can be 30 days ...
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