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What does scam mean?
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If you’ve been scammed, you need to: protect yourself from further risks. check if you can get your money back. report the scam. If you saw the scam online or in an email or text. You can use our online tool to get advice. Our tool will ask you questions and use your answers to give you advice. Start the online tool. Protect yourself from ...
Scams can come in many forms, but all are designed to get hold of your money. They do this by getting you to reveal your personal details, stealing your information, or even tricking you into willingly handing over the cash. It’s important to know how to recognise a scam so you can protect yourself from fraudsters.
The police: If you feel threatened or if you're in immediate danger, call 999. If it's not an emergency, call 101. Your bank: If you've noticed any unusual activity with your bank account, call the centralised number 159 or the phone number on the back of your bank card.
- Check the signs of fake online shops. You can search for a company's details on GOV.UK. This will tell you if they're a registered company or not. If you’re buying something on a site you haven't used before, spend a few minutes checking it – start by finding its terms and conditions.
- Don’t click on or download anything you don’t trust. Don’t click on or download anything you don’t trust - for example, if you get an email from a company with a strange email address.
- Be careful about giving personal information away. Some scammers try to get your personal information – for example, the name of your primary school or your National Insurance number.
- Check if your details have been shared online. Sometimes your log-in details can be made publicly available when a website is hacked. This means that someone could use your details in a scam.
- Phishing. This is an email or text scam where you appear to get a message from a legitimate source, such as your bank, HMRC, PayPal, BT or Amazon. The message will encourage you to click on a link and log into your account, normally by telling you your account has been locked or there is a large transfer of money.
- Vishing. This is a phone call where the scammers pretend to be from your bank, building society or even a government agency. During the phone call, the fraudsters will attempt to get you to reveal your personal details.
- Charity scams. Criminals set up fake organisations or websites to take advantage of people’s generosity. Scammers use a variety of methods to con donors, including selling fake charity T-shirts, sponsorships etc.
- Romance fraud. Banks say scammers who hide behind fake online dating profiles stole £30.9m in 2021, up 73% since 2020, yet figures from Action Fraud suggest victims lost a gut-wrenching £95.1m.
If your bank is signed up to the voluntary Contingent Reimbursement Model (CRM) code, it has to take a number of steps to protect customers and reimburse blameless victims of APP scams. Read our guide detailed guide to get your money back after a bank transfer or authorised push payment scam. Credit card.
Read through our advice guides on scams to find out more about what specific scams look like, how to avoid them, how to report them and what to do if you've been scammed. All scams guides; Internet scams; Card fraud advice; Which? Scam action and alerts
