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1. www.intermedia.com › products › contact-centerContact Center: Customer Service Software | Intermedia

   www.intermedia.com › products › contact-center

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   Contact Center as a Service is a cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality management tools like reporting, analytics, monitoring, evaluations, and surveys along ...

   • Pricing

     With Intermedia Contact Center, you can differentiate from...

   • Details

     With Intermedia Contact Center, you can differentiate from...

   • AnyMeeting Video Conferencing

     Get AnyMeeting as part of Intermedia Unite ®, our robust...

   • Exchange Email

     Microsoft Exchange Email from Intermedia offers enterprise...

   • Microsoft 365

     Get Help Selecting the Right Microsoft 365 Plans and...

   • What Is a Contact Center?

     A contact center is the next evolution of the traditional...

   • Intermedia Unite Contact Center

     UC+CC is a Contact Center integrated with Intermedia Unite....

2. Videos

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     Intermedia Contact Center Demo

     10 Feb 2021

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     Intermedia Contact Center - Elite: An overview of features and functionality

     5 Jun 2020

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     0:52

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     Introducing - Intermedia Contact Center

     1 Oct 2019

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3. www.intermedia.co.uk › contact-centreContact Centre: Customer Service Software - Intermedia

   www.intermedia.co.uk › contact-centre

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   Find out more about getting these innovative communication tools from one of our local resellers. Find a Local Partner. Intermedia offers the leading Customer Service Contact & Call Centre Software combining a robust suite of features, and carrier-grade reliability, backed by 24/7 support.

4. blog.intermedia.com › what-is-a-contact-center-andWhat Is a Contact Center? - Intermedia

   blog.intermedia.com › what-is-a-contact-center-and

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   Apr 19, 2023 · A contact center is the next evolution of the traditional call center. Instead of focusing solely on voice calls, your team can deal with all forms of communication, including video, direct message, chat, and email. One key feature of modern contact centers is the ability to include remote teams. A contact center can consist of a group working ...

   • Author: Mariel Santos

5. www.intermedia.com › products › contact-centerContact Center: Customer Service Software | Intermedia ...

   www.intermedia.com › products › contact-center

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   With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience. Contact Center Packages Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications.

   Contact Center Pro Get Quote	Contact Center Elite Get Quote
   Standalone Application or Integrated with ...	•
   Desktop and Web Applications	•
   Real-time User Status and Custom Statuses ...	•
   User Direct/Group chat i Send direct ...	•

   See full list on intermedia.com

6. blog.intermedia.com › what-is-contact-center-as-aContact Center as a Service (CCaaS) Guide - Intermedia

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   Oct 25, 2023 · CCaaS is an online platform that connects you to customers and leads. Cloud-based contact centers are superior to traditional on-premise contact centers. Cloud contact centers save money, boost productivity, increase the customer experience, and enhance employee engagement. A contact center is an omnichannel solution that outperforms ...

7. blog.intermedia.com › contact-center-solutions-theContact Center Solutions: The Complete Guide - Intermedia

   blog.intermedia.com › contact-center-solutions-the

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   Feb 24, 2024 · Cloud contact center solutions are web-based and much less expensive to install and manage. Everything you need is accessible anywhere with a capable device and an internet connection. As a result, you can hire agents from anywhere. Say you have customers who are literally on the other side of the world.

8. People also ask

   What is intermedia contact center?

   • Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

   Contact Center: Customer Service Software | Intermedia

   www.intermedia.com/products/contact-center

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   What makes intermedia a great contact & call centre software?

   • Intermedia offers the leading Customer Service Contact & Call Centre Software combining a robust suite of features, and carrier-grade reliability, backed by 24/7 support.

   Contact Centre: Customer Service Software | Intermedia

   www.intermedia.co.uk/contact-centre/

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   What is a contact center & how does it work?

   • A contact center is the next evolution of the traditional call center. Instead of focusing solely on voice calls, your team can deal with all forms of communication, including video, direct message, chat, and email. One key feature of modern contact centers is the ability to include remote teams.

   What Is a Contact Center? - Intermedia

   blog.intermedia.com/what-is-a-contact-center-and-why-do-you-need-one/

   See all results for this question

   How can a contact center help your business?

   • Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach messaging.

   Contact Center: Customer Service Software | Intermedia

   www.intermedia.com/products/contact-center

   See all results for this question

   What makes intermedia a great company?

   • Intuitive communication tools mean delighted customers and happy, productive employees, everywhere. Minimal setup requirements mean quick onboarding and happy customers, faster. With Intermedia, there’s no downtime and we don’t have to worry about upgrades, and I get very quick and accurate answers on any concerns that come up.

   Contact Centre: Customer Service Software | Intermedia

   www.intermedia.co.uk/contact-centre/

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   What is a contact center as a service subscription?

   • A contact center as a service subscription isn’t just for inbound communication. Your business can also use it to contact customers via voice, SMS, and email with dynamic notifications. With this feature, you can be strategic in customer contact.

   Contact Center as a Service (CCaaS) Guide - Intermedia

   blog.intermedia.com/what-is-contact-center-as-a-service-ccaas-a-guide/

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9. support.intermedia.com › app › articlesIntermedia Unite Contact Center

   support.intermedia.com › app › articles

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   Apr 5, 2024 · UC+CC is a Contact Center integrated with Intermedia Unite. As such, you can handle all calls in one application, including communication with customers and colleagues. Check all content in the UC+CC Series here: In a functioning Contact Center, from time to time, managers need to perform certain tasks or make real-time configuration changes to ...