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May 31, 2022 · Tour guide management goes beyond making sure your team is booked solid. Learn how to foster curiosity, growth and loyalty among your guides.
Jul 28, 2023 · A good tour guide does not only boost the travel experience for customers. But they are also responsible for making sure the trip creates positive impact on the destination and minimises negative impact.
- Enthusiasm. One of the most fundamental tour guide characteristics is enthusiasm. Customers can tell if a tour guide doesn’t want to be there. Considering that nobody wants to feel like their presence is a nuisance, it is impossible to provide customers with a fun and engaging tour if it’s obvious that their guide would prefer to be at home.
- Organization and punctuality. Besides dressing themselves well, this involves setting expectations prior to the tour – informing customers of location, time, and length of tour, what they need to bring, and any rules or special considerations (if your online booking system doesn’t automate this for you).
- Prepared for anything. A good tour guide is adept at improvising, no matter whether it’s responding to hiccups in the tour’s timing, unexpected customer questions, or responding to crises.
- Can read the room. A good tour guide will take the initiative to learn about customers on the tour, then include universally relevant information to tailor the examples they use to make it more personal.
Aug 5, 2024 · It doesn't matter if you are running a concert tour or a hop-on-hop-off city tour, taking care of day-to-day operations can quickly consume too much time without efficient management. From planning and organizing to training tour guides and marketing and promoting, we will cover it all!
Sep 14, 2023 · To create an impactful value proposition that aligns with your travel and tour operations management, it’s essential to identify and highlight the key features and experiences that make your tours truly stand out.
Dec 29, 2023 · Whether you’re a current touring professional or a student dreaming of becoming a tour manager, Tour Management Made Easy will help you gain the knowledge, the tools, and the confidence to be able to hit the road and successfully manage your next tour.
May 11, 2022 · Helpful tour guide rules to keep in mind. Ideally, you want to create opportunities for guests to feel included and listened to throughout your tour. If it works for your style, ask questions in advance and help them to feel involved in the experience.
