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If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com. For more information on the most common scam tactics, visit Scam trends.
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Report a scam. We take phishing and spoofing attempts seriously. If you receive a suspicious call, SMS or email you think may not be from Amazon, report it immediately by following the steps below.
Mar 8, 2023 · Scammers are impersonating Amazon to get access to your device. If you receive a phone call purporting to be from Amazon, be on your guard. We’ve received reports that fraudsters are impersonating the retailer to gain access to victims’ devices and steal personal information.
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By Mike Moore
published 22 July 2020
Shoppers warned of phone and email attacks against Amazon Prime users
(Image credit: Shutterstock.com)
Shoppers using Amazon Prime have been warned about a major phishing scam which appears to have resurfaced across the country.
The scammer informs the recipient of the call that their subscription was purchased fraudulently due to a supposed "security flaw" on the targeted person's computer. The bogus Amazon representative then asks for remote access to the recipient's computer, supposedly to fix the security breach. Remote access gives control access allowing the scammers to steal personal information, including passwords and banking information.
The CTSI has also uncovered an email version of the same scam, again using the hook of Amazon Prime, which has around eight million users in the UK.
The email version of this scam sees the victim receiving a message stating they have started an Amazon Music subscription charged at £28.99 per month. The email then asks the recipient to click a link if they want to cancel the subscription and receive a refund - but the page they are taken to in order to input their card details and receive the refund will instead send their details to fraudsters.
"Due to the COVID-19 pandemic, people are spending more time at home and more people are using internet platforms for shopping than ever before. Phishing scams targetting users of big platforms like Amazon have existed for a long time, but the current crisis has made them more vulnerable," said Katherine Hart, Lead Officer at CTSI.
"Amazon will never cold-call customers, nor ask for remote computer access or payment over the phone. Do not give any details to the caller, and always verify directly with Amazon by logging into your official account and contacting customer support."
The CTSI adds that anyone who receives these calls or emails should report them to Action Fraud, or if in Scotland report it to Police Scotland by dialling 101.
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The online retailer says the most common scams currently circulating refer to Amazon Prime memberships, including messages claiming the recipient's membership has expired. Read on to find out about the latest Amazon impersonation scams and how to spot them.
Sep 28, 2023 · Scammers send fake Amazon Prime renewal notice emails to victims stating that their membership is about to expire so they must update their payment card details immediately to avoid losing access. They craft incredibly convincing notices with Amazon branding and wording to trick recipients into clicking renewal links which redirect to phishing ...
Jul 24, 2023 · If you’re an Amazon Prime member, you likely know that Amazon offers Prime Video, a video streaming service with everything from blockbuster movies to Amazon Original Series. Unfortunately, some scammers have come up with clever ways to impersonate this service for their benefit.
