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- AdvancedMD is a cloud-based suite of office and remote medical care technologies. It is suited best for independent medical, mental health and physical therapy practices. Its newly updated features and capabilities include scheduling, charting, billing, payment tracking, communication workflows, reporting, claims and patient engagement tools.
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Our medical office software automates every stage of the care journey—for you, your staff, and patients. From the pre-visit, visit, and post-visit experience, we can help make life simpler and more efficient with less administrative overhead.
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May 10, 2024 · AdvancedMD is a cloud-based patient management, billing and practice management software for medical practitioners. It enables medical providers to easily process and keep...
- AdvancedMD is used for medical practice front-desk management, billing and patient experience management. Some of its key features are scheduling a...
- Medical billing software reduces the amount of work that doctors and their staff must do to get bills paid; it helps ensure that medical providers...
- The best company for your healthcare practice will depend on several factors, including the size of your practice and what features you need. While...
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- TechRadar Verdict
- AdvancedMD EHR: Features
- AdvancedMD EHR: Support
- AdvancedMD EHR: Pricing
- AdvancedMD EHR: Final verdict
Reviews
By Jonas P. DeMuro
published 8 March 2023
(Image: © AdvancedMD)
Pros
•+ Multiple available apps •+ Variety of self help content •+ Available direct support •+ Variety of self help content available
Cons
•- Less than fully transparent pricing •- Expensive •- Lacks Android clinical app •- Unclear hours for phone support Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test. Jump to: •Features •Support •Pricing •Final verdict Based out in Utah, AdvancedMD has a number of cloud based medical software solutions, covering areas such as practice management, and patient engagement. Previously, we looked at AdvancedMD’s Medical Billing solution, and today we are looking at AdvancedMD EHR. It has a national presence with about 800 employees covering over 13,000 medical practices, and interfacing with about 850 medical billing companies. But is it one of the best Electronic Health Records software platforms? Read on below.
AdvancedMD is designed to make taking care of patients paperless, with access to records anytime from anywhere. Specialists are sure to like the templates that are designed for each specialty, and then can be further customized by the note, or even the subnote.
This solution also has ‘Task donuts’ to keep staff focused on the work volume. This is akin to a task manager to keep a list of critical tasks, and able to view upcoming tasks.
There are also available electronic integrations. We appreciate that digital faxing can be integrated in, along with e-prescribing.
Finally, this all can be tracked through analytics for an indication of efficiency and for Clinical Quality Reporting.
Patient Portal
Just about every EHR has a patient portal these days, to increase patient engagement and take the load off the front office staff. AdvancedMD indicates that theirs can handle the common tasks of communicating a plan of treatment, and provide prescription instructions, among other tasks.
We often get a little suspicious when we easily find phone numbers and direct emails for sales and general inquiries, but then under tech support, it leads us to a support page, although there is a phone number on that page as well. We did not find a direct support email, and it is unclear if chat is only for sales, or also handles tech issues as well. There are no hours or days of support listed, rather just a list of holidays that they close for. There is a Support Portal, which needs an ‘Office Key’ to proceed to the next step with.
There is also content available to help increase your knowledge as well. This includes videos, ebooks, product sheets, a blog, practice life docuseries and webinars that are available on demand to fit into a busy clinician’s workflow.
The AdvancedMD EHR pricing, as we will point out in fairness, does follow the path of some other EHR solutions that the pricing is not forthcoming. Clearly, AdvancedMD knows that folks want the pricing, as there is a link for ‘Pricing’ right on the top of the homepage - prominently and clearly featured no less. When we click on it, on first glance it even looks promising, with two options, to either ‘Build a bundle,’ or to ‘See preconfigured bundles.’
We first tried the ‘See preconfigured bundles’ options, they were not listed. Rather, there is a request for a work email and a phone number to be able to find out more; we did not proceed further.
However, when we go for ‘Build a bundle,’ there is again a series of 14 questions, and again there is a request for business credentials. On this one we did go ahead, and were given a price. However, as the questions are asked, there is no pricing along the way, and we felt like at a car dealership as the vehicle is being optioned up, without knowing the price along the way. For example, the question of “Do you want to fax?” seemed like a better idea before we say the $40/month just for that one feature, when there are lower cost faxing options out there.
When it was all totaled up, including the EHR at $350/month, plus 9 more options, came to a total of $1129/month, which had a discount of 26%, with a final monthly total of $835. Oh, and this was only for a single provider practice that we built!
The AdvancedMD EHR is an established offering with plenty to like. We note high points, such as the dedicated app for in office check in on an iPad, the available integrations with digital faxing, the available mobile app that can support e-prescribe refill requests, and that (while too many hoops to jump through), and pricing can be found online.
However, we balance that against some lows, that include the high pricing particularly with a la carte extras, the difficulty finding the Android app, and the mild confusion around the support options, with unclear hours of operation. Overall, while this may be a decent option for some, we wish for a free trial to better decide this.
We've listed the best medical billing services.
Jonas P. DeMuro
Electronic health records software with prioritized task donuts, patient cards and physician dashboard to unify all roles of your practice to improve clinical care while creating a more personal experience with patients. Get live demo.
Sep 13, 2023 · We rated AdvancedMD as the best medical software for ease of use because of features like its color-coded navigation, which makes for an intuitive workflow and enjoyable overall experience. Its dashboard is readily configurable and easily able to scale and adjust to practices as your office grows.
Oct 27, 2023 · The software streamlines workflow and enhances revenue cycle management, effectively solving pain points like administrative overload and billing inefficiencies. Among its best features are its customizable templates, robust charting capabilities, and an integrated patient portal.
Get immediate access to pricing for all AdvancedMD products and services. Learn about our bundles, specialty, and multi-provider pricing discounts when combining EHR, practice management, and patient engagement software with our revenue cycle management services.
