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1. www.citizensadvice.org.uk › consumer › energyContacting your energy supplier about a problem

   www.citizensadvice.org.uk › consumer › energy

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   If your supplier won't answer the phone or send you a reply in writing, you can complain. Contact the Citizens Advice consumer service if you need more help - a trained adviser can give you advice over the phone or online chat.

2. www.energyombudsman.org › our-processOur process - Energy Ombudsman

   www.energyombudsman.org › our-process

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   If your supplier can’t do anything else to resolve with your dispute, you may receive a letter or email from them stating this. This is called a ‘deadlock letter’. The letter will tell you that you can now contact the Energy Ombudsman and will include our contact details.

3. www.energyombudsman.org › understanding-your-rightsUnderstanding your rights - Energy Ombudsman

   www.energyombudsman.org › understanding-your-rights

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   Have you experienced poor service? Have a dispute you can’t resolve with your energy supplier? Find out what your rights are as a consumer, and how the Energy Ombudsman can help.

4. www.cse.org.uk › advice › how-do-i-make-a-complaintHow do I make a complaint to my energy supplier?

   www.cse.org.uk › advice › how-do-i-make-a-complaint

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   You can raise a complaint with your supplier via phone, email, online chat or letter. However, if possible, and if you have access to the internet, we recommend you use Resolver for raising and following up complaints – though not all energy companies use this service.

5. www.ofgem.gov.uk › complain-about-your-energyComplain about your energy supplier - Ofgem

   www.ofgem.gov.uk › complain-about-your-energy

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   You can complain to the Energy Ombudsman if: a problem you have reported to your supplier or network operator is not fixed within eight weeks. you receive a “deadlock letter”, stating your...

6. www.energyombudsman.org › unhappy-with-our-serviceUnhappy with our service - Energy Ombudsman

   www.energyombudsman.org › unhappy-with-our-service

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   We value your feedback and we're always looking for ways to improve our service. Find out what to do if you’re not happy with our service. We recommend you contact the person who dealt with your dispute or their manager, who will attempt to resolve any problems for you on-the-spot.

7. www.which.co.uk › news › articleCommon energy company complaints and how to resolve them - Which?

   www.which.co.uk › news › article

   Mar 4, 2022 · If your energy firm has an official complaints procedure, follow its instructions and ensure you escalate your issue through this process in writing (email or letter) or over the phone. Read through our step-by-step instructions in our guide to how to complain to your energy company.