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Troubleshoot unrequested verification codes. Note: If you're still not receiving verification codes, you may have to choose another method, or wait until you can access the phone or email you've listed. To protect your account and its contents, our support agents are not allowed to send verification codes or access and change account details.
You may need to wait a while before one-time codes work again for your email. I received a one-time code but it doesn’t work. Try these steps if your one-time code doesn’t work. Make sure that you enter the one-time code on the same device you requested it from. Press the Resend button and try again with a new code. If none of these steps ...
Tip: If you requested multiple verification codes, only the newest one works. My Google Authenticator codes don’t work It may be because the time isn’t correctly synced on your Google Authenticator app. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app.
- If your phone was lost or stolen, we strongly recommend that you revoke your App Passwords and change your Google Account password. This will help...
- If you use Google Voice to receive verification codes, you can easily create a situation where you’ve locked yourself out of your account.For examp...
- If you do not see the link and you use an account through your work, school, or other group, you might have to access the 2-Step Verification setup...
- When you turn on 2-Step Verification, any apps that need access to your Google Account will stop working until you enter an App Password in place o...
- If you’ve double-checked to make sure you’ve entered the App Password in correctly but it’s still not working, try going to https://g.co/allowacces...
- If you chose to receive codes by text message, make sure your service plan and mobile device supports text message delivery. Delivery speed and ava...
One Time Passcodes (OTPs) To increase your security online and help fight fraud, we use a One Time Passcode (OTP) to authorise particular transactions. Your OTP acts as a secure key to your account, helping to stop anyone but you authorising transactions or making changes to your account. Find out more about how to change your OTP below.
- Reboot your Android. Restarting your device can resolve a lot of temporary technical hiccups, including network connection errors, so it's always worth a try.
- Check your phone number. Try sending the verification text again, and this time pay special attention to make sure you provided the correct phone number.
- Turn Airplane mode on and off. You might not receive text messages while your device is in Airplane mode, so toggle this feature to make sure it's turned off.
- Make sure you can receive calls and messages. You don't have to be connected to your mobile data or Wi-Fi, but you do need cell phone reception to receive text messages.
To protect our customers we have replaced the static password with the One Time Passcode, as it is a more secure way of verifying online transactions. When shopping online you will no longer need to enter a password, most transactions will simply go straight through after being checked by the bank. For some transactions you may be asked to ...
People also ask
What if my one-time code doesn't work?
What if I didn't receive an email containing one-time code?
How do I get a one-time code?
Do Roblox one-time codes work again?
How do I resend a one-time code?
What is a one-time code?
Make sure the device is registered. Open Authenticator > Settings > Device Registration. Make sure the account is registered for passwordless and is joined to your work or school. Sign-in with this account on the device registration page, then try enabling passwordless for the account.
