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If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn’t met. a delivery date was agreed but wasn't essential, and a second date also wasn’t met
Aug 31, 2021 · If your item is 'ready for delivery, it should arrive with you the next time we deliver to your address. Find out more if the status of your item hasn't changed as expected. Still haven't found what you're looking for?
Dec 21, 2023 · What if my missing parcel is shown as delivered? Amazon generally offer refunds or replacements without much hassle, so the process should be really straightforward. If, however, your item is showing as 'delivered' but hasn't arrived, there are a few things you'll need to do first before using the above method to get a refund.
Under the Consumer Rights Act 2015, you can ask the seller to deliver the item to you again if the item wasn’t delivered either by an agreed date, or within a reasonable time - usually within 30 days.
Report that your item hasn't arrived. You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.
What to do when your package is not delivered, when tracking shows package as delivered but you haven’t received it or when you have other delivery issues.
If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint. What are my rights if a parcel I sent is late or missing?
