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Reporting a lost, stolen or damaged card. Tell us as soon as you notice that your card has been lost or stolen. If you have a Mastercard credit or debit card: You can freeze and unfreeze it in our Mobile Banking app. This gives you time to look for your card without worrying that your money is unsafe. If you can’t find it then you can report ...
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- Card not working
If you have reported your card as lost or stolen, we’ll...
- Order credit card replacement
Order credit card replacement. If your card is damaged you...
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Call +44 1908 238 013. Available 7am to 9pm Monday to Saturday and 8am to 9pm Sundays. The easiest way for you to report your card as lost, stolen or damaged is through our Mobile Banking app. Simply log on to the app, tap 'More options', 'Manage cards', then choose the card you want to report. Click 'Report card' and select the reason for ...
If you have reported your card as lost or stolen, we’ll immediately cancel that card and send a replacement to you in the post. You’ll get your replacement card in 4-5 working days. If your card's damaged, you can order a new one in Mobile Banking. See our Report lost, stolen or damaged cards mobile guide for step-by-step instructions.
Order credit card replacement. If your card is damaged you can order a replacement card online. Your replacement card will be sent to your account address within 10 days. In the meantime you can carry on using your existing card if it still works. You can continue to use the same card PIN with your replacement card when it arrives. This service ...
Aug 3, 2018 · Free protection for credit card spending on items over £100. Section 75 is your secret financial superhero – buy something costing more than £100 and less than £30,000 on your credit card, and your card company has a LEGAL responsibility to come to the rescue if there's a problem. So if something you've paid for has turned up broken or ...
Request a new PIN number, activate a new debit card or request a replacement card if yours is damaged. Credit card services Order a duplicate statement, activate a new credit card or request a replacement card if yours is damaged. Online services View summary of your recent Online Banking session and any applications you have in progress.
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Lost or stolen debit cards. The Payment Services Regulations state that if your debit card provider can show you've failed to take reasonable measures to keep your debit card and/ or card details (including your PIN) safe, then it the most it can charge you is the first £35 of an unauthorised transaction (previously £50).