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  2. If you can't sign in to your Google Account in Gmail, Google Drive, Google Play, or elsewhere, select the issue that most closely applies to you. Follow the instructions for help getting back in to...

    • Sign In

      Use your Google Account. Email or phone. Forgot email? Type...

    • Overview
    • Forgot your password
    • Forgot the email address you use to sign in
    • Someone else is using your account
    • Can’t sign in for another reason
    • Recover a deleted Google Account
    • Still can’t sign in

    If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

    Tips:

    Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times you can attempt to recover your account.

    If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.

    1. Follow the steps to recover your Google Account or Gmail.

    • You'll be asked some questions to confirm it's your account. Answer the questions as best as you can.

    • If you have trouble, try the tips to complete account recovery steps.

    2. Reset your password when prompted. Choose a strong password that you haven't already used with this account.

    1. To find your username, follow these steps. You need to know:

    • A phone number or the recovery email address for the account.

    • The full name on your account.

    2. Follow the instructions to confirm it’s your account.

    If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

    If you have another problem, get help signing in.

    If you recently deleted your Google Account, you can follow the steps to recover your account.

    Create a new account

    If you can’t sign in, try these tips for account recovery.

    If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account.

    Avoid account & password recovery services

  3. Dec 10, 2021 · Google does provide a list of methods to try if you’ve been locked out of your account — either because you’ve forgotten your password or because somebody has hacked into your account and changed...

    • Barbara Krasnoff
  4. Oct 24, 2023 · From your Google Account, click “Security” and then “Recovery email” under “How you sign in with Google.” Follow the steps on the screen. A recovery email address helps you get back in and is where we send you security notifications.

    • When you don’t remember your email address. While it’s pretty unlikely that you may ever forget your email address, Google knows it’s possible. If the account you’re trying to log in to isn’t a primary email address or if it’s been a while since you accessed it, you can still recover your Gmail account even if you’ve forgotten its email address.
    • When you’ve forgotten your account password. Unlike the above scenario, it’s quite likely that you’ve misplaced the password for your Gmail account or forgotten it.
    • When you don’t have a recovery email/phone number. Gmail allows you to set a phone number or recovery email for the sole purpose of letting you regain access to your account when you’re locked out from it.
    • When your account is compromised. If you think your account has been hacked by someone, then you can review your recent account activity and secure it from such instances in the future.
  5. Jan 5, 2021 · Why Can’t I Log Into My Gmail Account? If you’re unable to sign-in to your Gmail or Google account from the Gmail sign in page, try the fixes below. 1. Check email and password. Make sure you’re entering the correct email and password. The email that you enter must include the domain as well e.g., you must enter @gmail.com as well.

  6. Use your Google Account. Email or phone. Forgot email? Type the text you hear or see. Not your computer? Use a private browsing window to sign in. Learn more about using Guest mode. Next. Create...

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