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  1. Mar 6, 2019 · On 20 March 2019 a new law came into force to make sure that rented houses and flats are ‘fit for human habitation’, which means that they are safe, healthy and free from things that could cause...

  2. An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example: Severe leaks. If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999. Loss of electrical power or light.

  3. Reporting an emergency. If you have an emergency outside of our office opening hours, please call the office on 01302 867888 and calls will be diverted to our out of hours mobile, if the divert fails for any reason the direct out of hours mobile number is 07717 302838 – this is given to every tenant in their tenancy agreement.

  4. Important information for tenants if they have an emergency in their rented property such as a water or gas leak as well as how to report a repair.

  5. Jun 3, 2024 · Reporting Crimes: If you become aware of serious criminal activities, such as fraud or an assault, there might be a legal obligation to inform the police. This can protect others and ensure justice.

  6. Before you call an emergency contractor, please call the Property Management team on 020 8687 8345. Check out the property tips for tenants page and see if you can solve the problem yourself. If you call an emergency contractor and it is subsequently not deemed to be an emergency, you will be liable for the costs incurred.

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  8. Nov 9, 2021 · What can a landlord do in an emergency? In the event of an emergency, a landlord is entitled to: Access the property — Legally, a landlord must give a tenant at least 24 hours’ notice before entering the property. However, this rule may be disposed of when there is an emergency.

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