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If your phone is insured you might be covered for the cost of unauthorised calls made between you losing your phone and reporting it missing. Check with your insurance provider to see if you’re covered. Getting a replacement SIM card and phone. Your network will usually send you a replacement SIM card, but they may charge an administration fee.
What to do if your SIM card gets lost or stolen. Order a new replacement SIM and we’ll block your lost SIM straight away. ⚠️ Very important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.
If your lose or have your device or SIM card stolen, please call us on 0345 301 4455 as soon as possible. If you don't have access to another phone, you can contact us online. We'll block the device and SIM card to stop anyone else from using it.
1. Got a SIM? If you have your old SIM back, you can continue using it. Skip ahead to step 2. Or need a new SIM? If you need a new SIM, order a replacement SIM here with a quick chat. When it arrives, using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.
Lost or stolen device? No need to worry, there are lots of ways to get help. We can block your device and send you a new sim with your existing number. And if you have phone insurance, we'll also help you make a claim and get a replacement.
Nov 16, 2012 · If your phone has been lost or stolen, you should do these things immediately: Text or call it - someone might have found it and you can organise to get it back. Block it - if you can't get hold of it, you should be able to lock it down by using Android Device Manager or Find my iPhone.
Get somewhere safe and report the incident to your local police station. Make sure that you get a crime or loss reference number, you’ll need this to make an insurance claim. And remember to change your passwords on apps and accounts you had on your phone to be extra careful. Cancel your SIM.
