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- If you've had dental treatment that you weren't happy with you've got the right to have repair or replacement or, or you may be entitled to compensation. If you need repair or replacement work from an NHS dentist, this will generally be free within a year of the original work being carried out.
www.which.co.uk/consumer-rights/advice/i-ve-had-poor-treatment-from-my-dentist-what-can-i-do-ao4OY9D0taIa
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What happens if I complain about my NHS dental work?
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What should I do if I'm unhappy with my dental service?
Make a complaint about dental care, services or treatment or get a refund. 1. complain to the dentist or practice. 2. Contact the NHS or Dental Complaints Service. 3. Go to the health ombudsman or a solicitor. Our guide explains the dental complaints process.
You can complain in writing, by email or by speaking to someone. Your complaint must be made within 12 months of receiving treatment. If you would rather not go directly to the practice, you can contact your local integrated care board (ICB), which is responsible for NHS dental services.
If you're unhappy with your NHS dental work, you can make a complaint. Find out how to complain about your dental treatment. No additional charge should be made by your dentist when a filling, root filling, inlay, porcelain veneer, or crown has to be repaired or replaced within 12 months.
If a decision is made that you need care or treatment out of hours, NHS England will make arrangements for this. There is a set fee for urgent and out-of-hours treatment. Complaints about dentists. If you want to complain about your dentist, you should complain to your dental practice first.
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If you are not happy with the way in which your formal complaint was handled (either by the dental practice or NHS England, if you chose to go to them) you can go to the Parliamentary and Health Service Ombudsman (PHSO). The Ombudsman makes the final decision on complaints that have not been resolved by the NHS in England.
You can raise the complaint with the NHS directly by contacting your: local Integrated Care Board (ICB) in England. Local Health Board (LHB) in Wales. If you’re not satisfied with the outcome of your complaint, you can raise this with the relevant Ombudsman: Parliamentary and Health Service Ombudsman in England.