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Jul 22, 2024 · If your flight is cancelled with less than two weeks' notice, you may be able to claim compensation based on the timings of the alternative flight you are offered.
- 1. Booking and before you travel
- 2. Accessibility
- 3. If things go wrong
Your airline, travel agent or tour operator must provide you with clear and easy to understand information on the conditions of your travel at the point of booking. You should check these carefully.
Airlines and travel agents selling flight tickets must make clear the full price for all mandatory charges, such as taxes, at the time of booking. They should make clear any additional costs for optional extras. For example, for luggage allowance or seat selection.
If you have booked a package that includes a flight (such as flight and accommodation or flight and car hire) you may also have both package and ATOL protection.
Take your ATOL Certificate with you.
Disabled passengers and those with reduced mobility are entitled to special assistance from the airport and airline, free of charge. This includes assistance with moving through the airport, boarding the aircraft and getting into your seat, during the flight, getting off the aircraft, and transferring between flights. You do not have to provide medical evidence to prove your need for special assistance.
You are entitled to carry medical and up to 2 pieces of mobility equipment free of charge, in addition to your permitted baggage allowance.
3.1 Information
If you experience flight delays or cancellation, or you are denied boarding, airlines must provide you with information about your rights, including when you are entitled to assistance, a refund and compensation.
3.2 Care and support
If your flight was cancelled or you were denied boarding and you are waiting for an alternative flight, or there is a long delay (at least 2 hours) to your flight, the airline must provide you with care and support, such as meals and refreshments. If the cancellation or delay means an overnight stay, you are entitled to hotel accommodation and transport between the airport and accommodation.
3.3 Flight delays
If your flight arrives your final destination more than 3 hours late, and the delay has been caused by the airline, you are entitled to compensation. The amount you are entitled to depends on the length of the flight and is detailed in the full guide. Compensation is not due if the delay is due to circumstances outside of the airline’s control. Examples of extraordinary circumstances include suspension of flights due to bad weather, natural disasters, delays due to air traffic control decisions, birds striking an aircraft or political instability.
If you travelled to or from a UK airport and your flight was delayed or cancelled, we can help you calculate what compensation you can claim for free. If your flight is delayed or cancelled, find out your rights to claim compensation and get a refund under the Denied Boarding Regulation.
Nov 3, 2023 · Your holiday's booked, but what happens if something goes wrong? MoneySavingExpert has your key rights covered, from ATOL and ABTA and what to do if you need to cancel.
Cancellation – If your flight is cancelled you're covered by law and entitled to a refund or alternative flight. If the cancellation is within 14 days of departure you could also be entitled to compensation.
Jul 10, 2022 · The compensation is halved if you accept a re-route to your final destination and the delay is under two hours for shorter flights or under four hours for longer ones. If you are re-routed on an earlier flight, your compensation will therefore be automatically halved because you did not arrive late.
People also ask
What if my flight is cancelled?
What happens if a flight is cancelled or denied boarding?
What if a flight is cancelled with less than 2 weeks notice?
Can I claim a rescheduled flight?
Can I claim for a cancelled flight with a credit card?
What if my flight is cancelled or delayed?
You can claim up to £520 in compensation if the delay is the airline’s fault - depending on the distance and destination of your flight, and how late it arrived. It might have been your airline's fault if there was a technical problem, or they overbooked.
