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Lose access to member-only features
- Purchase of a new Butterfly iQ+, iQ+ Vet, or iQ3 requires the purchase of a Butterfly iQ membership. After the first year, if members choose not to renew their membership, they would lose access to member-only features, such as advanced AI features, study sharing, and advanced ultrasound features such as Pulse Wave Doppler.
support.butterflynetwork.com/hc/en-us/articles/16910589662491-Membership
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- Apple Purchases
- Direct Sales
- Butterfly Store Purchases
If you have purchased your Butterfly membership through the Butterfly iQ app on your Apple device, the below instructions will not adjust the renewal settings for your subscription via the Apple store. Click here to view Apple's instructions on canceling subscriptions.
If your device and/or membership were made via direct sales and you are interested in making membership changes such as canceling, reactivating or updating payment details, contact supportand they will work with you to address your needs.
Reactivate your Membership
If your subscription has expired, follow the following steps to reactivate your subscription: 1. Navigate to store.butterflynetwork.com on a desktop computer. 2. On the top right hand corner of the screen, select Log in. 3. Log in using your Butterfly credentials. 4. If prompted, select your organization (the name of your Cloud account). 5. Click the avatar on the top right corner of the screen. On the dropdown, select My account. 6. From here, you will be directed to your account page. 7. Se...
Edit your Payment Details
1. Navigate to store.butterflynetwork.com on a desktop computer. 2. On the top right hand corner of the screen, select Log in. 3. Log in using your Butterfly credentials. 4. If prompted, select your organization (the name of your Cloud account). 5. Click the avatar on the top right corner of the screen. On the dropdown, select My account. 6. From here, you will be directed to your account page. 7. At the bottom of the page, you will see the credit card information we have on file under Paymen...
Turn Membership Automatic Renewal On or Off
Probe owners can opt out of automatic membership renewal. If your membership expires, you would retain access to saved studies, but would not be able to save new studies, and would lose access to software and services that are only available to subscribers, such as Pulsed Wave Doppler, the Education Portal, M-Mode, and team collaboration tools. The probe would only operate in a live view mode and your membership would revert to a basic membership. 1. Navigate to store.butterflynetwork.com on...
Membership Management. Adding Probes or Seats; Changing Billing and Payment Information
What happens to my all-in membership after trading in my current probe for the iQ3™? You can transition from an all-in membership to either a new annual subscription or to a new iQ3 all-in membership.
What happens to my all-in membership after trading in my current probe for the iQ3™? You can transition from an all-in membership to either a new annual subscription or to a new iQ3 all-in membership.
If you decide not to renew your paid iQ+ Vet Pro membership, you will lose access to those features. You can continue to scan in all 12 presets, but will not be able to save or upload new images. You will have full access to all studies that you had previously saved.
If you decide not to renew your paid iQ+ Vet Pro membership, you will lose access to those features. You can continue to scan in all 12 presets, but will not be able to save or upload new images. You will have full access to all studies that you had previously saved.
