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- If APC have not been able to complete the delivery due to no answer etc. they will normally leave a card. APC do not automatically re-attempt carded deliveries, they will normally wait for the customer to get in touch. The consignment will be held at an APC depot for 3 days.
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What happens if APC fails to deliver a parcel?
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You can only register a claim for loss if your parcel has not scanned for 3 working days or more after the delivery estimate. You can find your estimated delivery date here. Should this be the case, please click here to chat and begin our claim and enquiry process.
What can I do? Please check here to see if the collection window of your parcel has passed. If so, please click here to re-book your collection. This will be confirmed to you by e-mail.
Dec 10, 2013 · You can now bag your delivery or click & collect slot as bookings have opened for all shoppers today (Wednesday 9 October). Last chance: Stock up on first-class stamps now before prices rise by 22% from 7 October
What happens if my parcel is bigger/heavier than declared? Why does the website say my parcel is too large for standard services? How do I calculate my parcel's volumetric weight? What are the size restrictions of the APC Direct services? I do not know the weight and dimensions of my parcel.
When an item is booked with APC Overnight, the sender will specify delivery from our range of services. This is normally for delivery by 10:30am and 12 noon on the next working day (Monday to Saturday). Delivery will be attempted from 8am.
If APC have not been able to complete the delivery due to no answer etc. they will normally leave a card. APC do not automatically re-attempt carded deliveries, they will normally wait for the customer to get in touch. The consignment will be held at an APC depot for 3 days.
My delivery or online order hasn't arrived, what can I do? If you buy something online and it's late, or doesn't arrive, your consumer rights mean you're protected. Read our guide to see what you can do if your delivery doesn't turn up.