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- British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.
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British Gas outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day.
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British Gas outages reported in the last 24 hours. This...
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Mar 31, 2022 · Tech. British Gas website goes down after customers submit meter readings – forcing company to send multiple texts. Andrew Griffin. Thursday 31 March 2022 18:05 BST. Comments. (Getty Images)...
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News
By Abigail Opiah
last updated 1 April 2022
Meter reading submission deadline extended due to outages
(Image credit: Shutterstock/hafakot)
Many UK gas and energy suppliers are yet to confirm their websites are working correctly following several major site crashes caused by a spike in traffic as users flocked to upload meter readings ahead of bill increases.
British Gas tweeted that its website was having trouble dealing with the number of meter readings being submitted, and is yet to confirm that the issue has been resolved.
According to data from Similarweb, British Gas website traffic increased significantly compared to the last three months, which saw 8.4 million total site visits in February 2022 compared to 7.6 million website visits in December 2021.
"The SSE website crash from the huge spike in users submitting their energy readings, due to the energy price hikes, is a great example of the sort of outages that IT systems face when not built to cope with load increases,” said Jamil Ahmed, Engineer at Solace, who provide real-time data solutions for the likes of Barclays, NASA and the London Stock Exchange.
“This is not dissimilar to Ofgem’s scheme to stream the readings from smart meters in real-time in the Market-wide Half Hourly Settlement (MHHS). This switch from data updates means a 48x increase in data volume, which Traditional IT infrastructures are not built to cope with.”
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Mar 31, 2022 · Energy company websites are crashing this morning as Brits scramble to submit meter readings before power prices soar from midnight. The websites of British Gas, Eon, Scottish Power and SSE...
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