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The Senior Cabin Crew Member (SCCM), also referred to as the In-flight Service Manager (ISM), Flight Service Director (FSD), Customer Service Manager (CSM), Cabin Service Director (CSD), or by other titles, is the senior flight attendant in the flight attendant chain of command. The SSCM is responsible to the captain/commander for passenger ...
Jul 6, 2021 · What does a Senior Flight Attendant do? A flight attendant is responsible for ensuring that all of the passengers on a flight are following safety regulations. They are responsible for cleaning the airplane and taking care of customers. A few of the main duties of a flight attendant are scheduling cleaning up after a flight, complying with ...
- In Brief
- Pre-Flight
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The SCCM is responsible for the safety of the passengers, cabin security, and the team's customer service. It is a managerial role, so previous flight attendant experience is necessary. The amount of experience needed can vary between airlines but usually depends on how long they have been with their airline. Larger aircraft types, like the Boeing ...
The SCCM will speak with the flight crew and operations to confirm the conditions of the flight that day. This will include information about the flight, the weather, expectations of turbulence or delays, and flight time. They will also discuss special instructions regarding safety and emergency procedures. They will also find out how many passenge...
The SCCM leads the cabin crew briefingfor the flight. During the briefing, they will communicate the flight information collected earlier to the cabin crew and assign working places based on seniority. Safety and emergency procedures and first aid are reviewed, usually with the cabin crew being asked questions individually. They will also check tha...
Once onboard the aircraft, the SCCM supervises the security and safety equipment checks of the cabin crew. They must also check meals, bar carts and duty-free and make sure that the numbers tally with the paperwork. Once all reviews are complete, boarding can commence. The SCCM communicates all information as necessary to the flight crew at each st...
The SCCM supervises the cabin crew team for service flow and usually works in business or first class for the meal and beverage service. They are also responsible for flight deck security and communication between the cabin and flight deck. Any conditions, such as turbulence, will be notified to the SCCM, who then communicates with the cabin crew. ...
After disembarking, the SCCM completes any paperwork and forms as necessary for the flight. Security checks are completed and reported via SCCM to the flight deck and meal carts are offloaded. Once all the checks have been completed in the cabin and the paperwork is done, the crew prepare to take the aircraft back to base and operate the return fli...
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Jun 12, 2023 · As a Senior Cabin Crew, my job is to remain alert, lead the crew, and create a good working environment. My day starts with arriving earlier at the crew room/gate and start preparing the documents. The documents can either be digital or paper and include details of the flight, verifying passport, cabin crew license and cabin crew medical license.
Cabin Crew is not just a job. It’s a way of life too. You’ll be part of a diverse family sharing adventures right across the world when you join British Airways. It won’t always be easy, though. It’s a challenging job delivering exceptional customer service at 35,000 feet without letting your standards drop.
Here are some types of flight attendants and what they do: Inflight Service Manager/Purser: The inflight service manager, also known as the purser, is a senior flight attendant who leads the cabin crew and oversees the overall service delivery on the flight.
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This will usually take 12 months to complete. You'll do on-the-job training and spend time with a college or training provider. 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship. for a cabin crew job. Airlines set their own entry requirements, which can vary.
