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  1. tfl.gov.uk › underground-services-performanceUnderground services performance - Transport for London

    London Underground monitor operational performance to assess how we are performing against our key performance metrics. This includes measures for journey time, reliability, network disruptions, how far trains have travelled, and how many trains, lifts and escalators are in service. Most of our regular performance figures are updated every four ...

  2. data.london.gov.uk › dataset › london-undergroundLondon Underground Performance Reports

    The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (LCH) (all causes), Average excess journey time, and Percentage of scheduled operated. More indicators are available from the TFL monthly performance data Almanac. Also available from TFL are a list ...

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  4. data.ubdc.ac.uk › dataset › london-undergroundLondon Underground Performance Reports - Dataset - UBDC

    Description. TFL's key London Underground performance measures (since May-11). The key measures of underground performance contained in the Excel spreadsheet are: Total operated kilometres, Total number of lost customer hours (all causes), Average excess journey time, and Percentage of scheduled operated. More indicators are available from the ...

  5. content.tfl.gov.uk › tfl-quarter-4-quarterlyTransport for London quarterly performance report Q4 2021/22

    • Buses, streets and other operations
    • Major projects
    • Property development
    • Major projects
    • Four Lines Modernisation
    • Barking Riverside
    • DLR Rolling Stock and Systems Integration
    • Property development
    • Non-permanent labour
    • Reduction since December 2015
    • Non-permanent labour by length of service

    London Buses, Transport for London Road Network, London Dial-a-Ride, London River Services, Santander Cycles, Victoria Coach Station and Emirates Air Line

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    Responsible for our largest and most complex projects

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    Our commercial and residential estate and building portfolio

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    These are our largest and most complex projects, comprising line and station upgrades, and network extensions

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    We are transforming the Circle, District, Hammersmith & City and Metropolitan lines to reduce journey times and run a more frequent and reliable service.

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    Delivery of the physical works is now substantially complete with testing and commissioning of the station entering its final stages. The public areas around the station are being progressed and are on track to be completed before service operation commences. As the station and rail systems testing is reaching its conclusion, the focus is on submit...

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    Manufacturing for our new rolling stock is under way and the first train is assembled and ready to begin static testing. This strategic milestone was achieved two months ahead of programme. We have completed the contracts for the acquisition of land at Beckton next to the depot, which is needed for the construction of the additional sidings funded ...

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    We’re creating a fully self-financing commercial property company within TfL to support our road to financial sustainability and London’s post-pandemic recovery

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    The total number of non-permanent labour contractors has increased this year following reductions due to the impact of the pandemic. We are facing a challenging labour market and so use non-permanent labour where it is not possible to recruit permanently. It is important that we continue to make use of the flexibility offered by non-permanent l...

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    The weekly cost assumes seven hours a day and five days a week worked.

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    We still have a large number of non-permanent contractors who have been working at TfL for more than two years. Many of these are working on large construction projects, but we continue to seek to reduce reliance on these resources to the extent that is possible.

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  6. content.tfl.gov.uk › copr-q1/2021/22-accCustomer service and operational performance report

    It means that scores are not directly comparable with those gathered before the pandemic. In Q1 2021/22, overall satisfaction scores increased for London Underground and TfL Rail, and remained stable for all other modes. Customers reported fewer delays on TfL Rail and DLR, while all other modes remained stable.

  7. tfl.gov.uk › cdn › staticTransport for London quarterly performance report - Quarter 1 ...

    Our 2023 TfL Business Plan set out our strategy for rebuilding our finances, improving efficiency and helping to secure our future. The 2023/24 Budget built on this, demonstrating how we will become operationally financially sustainable this year. This report covers our financial performance for the first quarter, 1 April 2023 to 24 June 2023.

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  9. board.tfl.gov.uk › documents › s21883Customer service and operational performance report

    4 Measures used in this report 5 Our scorecard 6 Operations. 7 Passenger journeys 8 London Underground journey time 9 Bus journey time 10 Rail journey time 13 Services operated 14 Roads and traffic 16 Santander Cycles . 17 Customers. 18 TfL cares about its customers 23 Satisfaction 24 Calls 29 Complaints 30 Commendations 31 Tickets 32 System ...