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The principal terms are a simplified summary of the terms and conditions, highlighting the key elements for your consideration. For our Deemed and Default rates, please check out our dedicated page. If you need further help with your contract please get in touch with our team.
I'm a new Customer with Engie, do I need to do anything? Once you have agreed a contract with ENGIE you should receive a copy of your contract with your terms and conditions, and a Welcome Pack will be provided to you close to your contractual start date.
Contract type: Standard or Green electricity and gas contracts. Our suite of products are designed to meet your varying energy needs. Get in touch today to discuss your business requirements.
- Check If You Can Switch
- Check If You Can Pay Less with A New Supplier
- Comparing Contracts
- Switching
- Contacting Your Supplier About A Problem
- Complaining to Your Supplier Or Broker
- If You Need More Help
You'll normally be able to switch to a new business energy supplier if: 1. you're not tied in to your contract - it's important to check when your contract ends 2. you're on a tariff you didn't choose to be on, for example if you've taken over a new premises - you'll be on a 'deemed' tariff 3. the fixed term of your contract has ended If you’re on ...
It's best to compare as many different suppliers' contracts as possible. You'll normally need to speak to suppliers to compare prices and contracts. If you don't have much time to do this yourself you could use a price comparison website or an energy broker to find you the best deal. You'll need to give information about what your business does and...
When you're comparing the contracts you've been offered, make sure you check: 1. how much you'll pay per unit of energy and if the price can change 2. if there are any extra costs - for example, maintenance charges 3. how long the contract will last for - and if you'll have to pay a fee to cancel it before it ends 4. how much notice you'll need to ...
If you've decided to switch you should tell the company that already supplies your energy as soon as possible. If your fixed term is coming to an end you can arrange to switch - as long as you haven’t agreed a new contract. If your fixed term has already ended you can tell your supplier you don’t want to extend your contract - you can then switch. ...
If you’re having a problem with your energy supply, call or use webchat to contact your supplier straight away. You can get their contact details from their website. Tell them what’s happening, and what you want them to do about it. They might be able to sort it out then and there. You should note down the: 1. date and time you get in touch 2. pers...
You might want to complain to your supplier if for example they: 1. won't fix a problem with your meter or energy supply 2. keep billing you the wrong amount You might want to complain to your broker if for example they: 1. misled you about a contract they sold you 2. weren't clear about their fees 3. charged you more than they said they would
Contact the Citizens Advice consumer helplineif you need more help - a trained adviser can give you advice over the phone, online chat or by email. The advisers can give you unbiased advice about business energy contracts and your rights.
Mar 7, 2024 · The ruling highlighted that ‘ it was in Engie’s interest to keep the brokers happy and to, as far as possible, attract them to do business with Engie as opposed to another electricity supplier.’ It further added: ‘ If the customers did enter electricity supply contracts with Engie, then the brokers would obtain a payment …. It was ...
PRINCIPLE 2. Treat suppliers fairly, transparently and impartially. Our suppliers must be selected according to an ethical, transparent, open, fair and thorough process.
People also ask
How do I know if I have signed a contract with ENGIE?
Do I need to sign a business energy contract?
When will I receive my Engie welcome pack?
What if I am due to transfer to ENGIE as a new customer?
Vrei un contract de electricitate, gaze sau servicii de la ENGIE? Află cum poți începe contractarea online, în 3 pași simpli. Intră pe site și descoperă ofertele.
