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  1. Jul 27, 2016 · A Microsoft rep confirmed via chat that password reset page is broken and there is no ETA on a fix. Unacceptable.

  2. If you still have access to one of the options, try using it to reset your password. Once you’re back in your account, check all your account details , delete any information you don't...

  3. If you are locked out of your Google account or you forgot your username or password for an old account, follow our account recovery process to regain access. If you want to recover your old...

    • Overview
    • Forgot your password
    • Forgot the email address you use to sign in
    • Someone else is using your account
    • Can’t sign in for another reason
    • Recover a deleted Google Account
    • Still can’t sign in

    If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

    Tips:

    Wrong guesses won’t kick you out of the account recovery process. There's no limit to the number of times you can attempt to recover your account.

    If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.

    1. Follow the steps to recover your Google Account or Gmail.

    • You'll be asked some questions to confirm it's your account. Answer the questions as best as you can.

    • If you have trouble, try the tips to complete account recovery steps.

    2. Reset your password when prompted. Choose a strong password that you haven't already used with this account.

    1. To find your username, follow these steps. You need to know:

    • A phone number or the recovery email address for the account.

    • The full name on your account.

    2. Follow the instructions to confirm it’s your account.

    If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

    If you have another problem, get help signing in.

    If you recently deleted your Google Account, you can follow the steps to recover your account.

    Create a new account

    If you can’t sign in, try these tips for account recovery.

    If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account.

    Avoid account & password recovery services

  4. If you're still able to get emails and text messages from us, try following the steps to reset your password. If you aren’t receiving codes from us to reset your password: Make sure the code hasn’t gone into your spam or junk folder. Check your connection. You’ll need a signal to receive the code.

  5. Recover your account. We can help you reset your password and security info. First, enter your Microsoft account and follow the instructions below.

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  7. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

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