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This is a scam
- If someone contacts you claiming to be BT and asks you for a One Time Pin, this is a scam. We would only ask you to share the One Time Pin with us when you have called us. Hang up and report the scam at bt.com/scams.
community.bt.com/t5/Bills-Packages/BT-s-One-time-pin-process/td-p/2109830
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Nov 6, 2020 · If you receive a One Time Pin from BT and you have not contacted us or tried to reset your password, this could be a scam. Forward the message to us and we will investigate; for texts, forward to 7726, or for emails, send to phishing@bt.com.
Jan 25, 2022 · The pin is probably genuine but it's most likely a scammer has tried to access your account and that's why the pin was sent to you. You may get a call from the scammer, pretending to be from BT and asking you to read it back to them.
Jan 21, 2021 · BT do use a one time PIN in certain situations, however; We would never call you out of the blue and ask you to screen share. We would never ask you to generate a PIN, if this is required we would send you a PIN. If you have any doubt on the caller's true identity, hang up and contact BT directly by calling 0800 800 150.
Discover what BT scams are making the rounds, what BT does and doesn't do over phone and text, and how to stay protected from BT scams online.
Jan 18, 2011 · BT is warning customers that fraudsters may target them with phishing emails requesting that they update their billing or account information. The aim of the fraudsters is to gain your personal information that they can go on to commit identity fraud with.
Nov 6, 2023 · It may have been the part of a scam. Although it is usually preceded by a telephone call then a text with the PIN. See this link. Scam Alert: Caller purporting to be from BT, aski... - BT Community
Fraudsters are known to claim to be from BT, when it’s actually a scam. Even if the email includes a logo that looks genuine, or the caller sounds convincing, there are often tell-tale signs it’s a scam.
