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Feb 5, 2021 · Banks liability to pay to its customers in case of fraudulent online transactions. The order passed by the Hon’ble NCDRC is in consonance with the RBI circular.
- Notify your bank. Call your bank up immediately and notify them that your details have been compromised. Ask them why this problem could have occurred, and what precautions you should take to prevent this from harming you.
- Block your credit/ debit card. Your cards can be misused by hackers even if they do not know the PIN. Miscreants can use your personal details to generate a new PIN online or get a new PIN issued to a new address.
- Change your NetBanking password. Many banks allow you to use your phone number or secret question as a recovery option for your password. Use this feature to set up a new password and ensure that it’s completely different from the old one through your NetBanking.
- Set up an additional security feature. Many banks allow you to set up an extra layer of security for NetBanking. This can be a security device that is issued to you, say a physical dongle.
HDFC Bank's online banking security uses most stringent & highest security measures like 128 bit encryption, two factor authentication & virtual cards techniques to keep you fully protected.
Use Secure Connections: Avoid using public Wi-Fi networks for banking and keep different passwords for social media and banking sites. Rely on Verified Numbers: Do not search for customer care numbers online; instead, use the numbers provided by HDFC Bank to avoid scams. Important Contacts:
Do’s. Keep your Customer ID and IPIN confidential and do not disclose it to anybody, including Bank staff. Always visit the HDFC Bank's NetBanking site through HDFC Bank's home page by typing the bank's website address (www.hdfcbank.com) on to the browser's address bar.
Apr 8, 2024 · HDFC asks users to change their mobile banking password once in three months. Report a lost or stolen phone immediately to a service provider and law enforcement authorities. Monitor transactions regularly and bring any fraudulent transaction to the notice of the bank.
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Jan 28, 2021 · A customer’s entitlement to zero liability shall arise where the unauthorised transaction occurs in the following events: Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or not the transaction is reported by the customer).
