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1. www.which.co.uk › reviews › broadbandBest And Worst Broadband Providers In The UK For 2024 - Which?

   www.which.co.uk › reviews › broadband

   Oct 4, 2024 · A full breakdown of how each provider is rated for value for money, broadband speed, connection reliability, customer service, technical support and more. Individual overviews of each provider, revealing everything from the deals they offer to the levels of complaints about them.

2. www.which.co.uk › reviews › mobile-phone-providersBest and worst UK mobile networks - Which?

   www.which.co.uk › reviews › mobile-phone-providers

   We reveal the best and worst mobile phone network providers in the UK with our satisfaction survey, which asks real customers to judge value, performance and customer service so you can pick your next provider with confidence.

3. www.ofcom.org.uk › phones-and-broadband › serviceBest and worst telecoms customer service revealed - Ofcom

   www.ofcom.org.uk › phones-and-broadband › service

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   Aug 21, 2020 · New research published by Ofcom today highlights which phone and broadband companies are setting the industry standard for good customer service.

4. www.uswitch.com › broadband › guidesWhich broadband provider has the best customer service?

   www.uswitch.com › broadband › guides

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   • What Is Good Customer Service For Broadband?
   • How Good Is My Broadband Provider’S Customer Service?
   • Ofcom Broadband Complaints Rankings

   Customer service includes any point of contact you have with your internet service provider, and it is their responsibility to answer your concerns as effectively as possible. A big part of that is having knowledgeable and personable customer care staff that can answer your questions quickly and in detail. Another is that you should be able to cont...

   See full list on uswitch.com

   Here are a few things that show what good customer service looks like and what to consider when judging your own broadband provider’s customer service:

   See full list on uswitch.com

   Ofcom, the telecoms industry regulator, releases a quarterly report highlighting the broadband providersthat received the most (and fewest) complaints per 100,000 customers. This is one of the best measures of the most reliable broadband providers in the UK. It names and shames providers that received the most complaints over the previous few month...

   See full list on uswitch.com

5. www.legalombudsman.org.uk › media › ttkhya1zAn Ombudsman's View of Good Costs Service

   www.legalombudsman.org.uk › media › ttkhya1z

   This guidance sets out the Legal Ombudsman’s view of good costs service. Costs and cost information frequently feature in the complaints we receive.

6. www.citizensadvice.org.uk › consumer › somethingsIf you're unhappy about poor service - Citizens Advice

   www.citizensadvice.org.uk › consumer › somethings

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   What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further.

7. People also ask

   What should a client know about a bill?

   • Clients must be able to make an informed decision about whether to go ahead with the work and whether they agree to the price being quoted. At the start of a case, you should tell your clients of all costs that you intend to bill.

   An Ombudsman's View of Good Costs Service

   www.legalombudsman.org.uk/media/ttkhya1z/an-ombudsman-s-view-of-good-costs-service-v3.pdf

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   What percentage of broadband customers are happy with their service?

   • Overall, 85% of broadband customers say they are satisfied with their service. Twelve per cent of broadband customers say they had a reason to complain about their service or provider, in line with 2018 – although people were more likely to be happy with how their complaints were handled than in 2018 (up to 53% from 49% in 2018).

   Best and worst telecoms customer service revealed - Ofcom

   www.ofcom.org.uk/phones-and-broadband/service-quality/customer-service-revealed/

   See all results for this question

   Are You Satisfied with your mobile phone service?

   • Overall, more than nine in 10 customers say they are satisfied with their mobile phone service, with only 3% of customers saying they had a reason to complain (down by one percentage point since 2018).

   Best and worst telecoms customer service revealed - Ofcom

   www.ofcom.org.uk/phones-and-broadband/service-quality/customer-service-revealed/

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   Is a call back a good customer service service?

   • Having to wait an hour on hold to speak to someone about your latest bill would hardly qualify as good customer service. Some customer service teams now offer a 'call back' service, where you can hang up and receive a call back later on from the team once it's reached your turn in the queue.

   Which broadband provider has the best customer service?

   www.uswitch.com/broadband/guides/which-broadband-provider-is-best-for-customer-service/

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   Should a lawyer agree the cost of a service?

   • It is not enough for a lawyer to agree the possible cost of a service at the outset. Many complaints arise because lawyers have not updated the client about the cost of the case as it progresses and, all too often, lawyers fail to give clients the opportunity to try and control their costs during the lifetime of the service.

   An Ombudsman's View of Good Costs Service

   www.legalombudsman.org.uk/media/ttkhya1z/an-ombudsman-s-view-of-good-costs-service-v3.pdf

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   Can a firm enforce an unpaid bill?

   • We understand that a firm has the right to seek enforcement of an unpaid bill. However, if a bill remains unpaid, firms should give reasonable notice that they intend to seek enforcement and should make the client aware of the complaints process, so the client has an opportunity to raise any concerns.

   An Ombudsman's View of Good Costs Service

   www.legalombudsman.org.uk/media/ttkhya1z/an-ombudsman-s-view-of-good-costs-service-v3.pdf

   See all results for this question

8. www.which.co.uk › reviews › energy-companiesBest Energy Suppliers 2024: Which? Energy Company Survey ...

   www.which.co.uk › reviews › energy-companies

   Feb 14, 2024 · Electricity and gas are essential services and we spend a fair chunk of our income on them – now more than ever. So you shouldn't have to put up with poor service. Our annual energy satisfaction survey covers 16 suppliers in Great Britain. Our most recent results were published in January 2024 based on more than 9,000 energy customers telling ...