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- You can restore account access yourself using a confirmed phone number or email address, or by answering a security question. To start, follow the instructions on the restore access page. If you can't restore access by yourself for some reason, please fill in the Restore Access form.
yandex.com/support/id/en/support-restore
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If you forgot your Yandex password, try resetting it manually. To do this, follow the instructions on the Restoring access page. If you linked a phone number or email address to your account, enter them to receive a confirmation code.
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- Restore access
You can restore account access yourself using a confirmed phone number or email address, or by answering a security question. To start, follow the instructions.
If you correctly entered your first and last name when registering and linked your phone number or an alternate email address to your account, Yandex can find all the usernames associated with that data. To do this, open the login recovery page and follow the instructions.
You may need to restore access to your account if the phone that you installed Yandex Key on got lost or broken. Keep in mind that someone who finds your phone may get access to your account. To restore access, you will need the phone number linked to your Yandex ID.
Contact Support to restore access. If you didn't manage to restore access yourself, please fill in the Restore Access form. If possible, fill out the form on the same device (computer, telephone or tablet) that you usually use to log in to Yandex.
You can attempt to remember your username on your own: Cancel. Yandex ID
Try restoring access to reset your password. It's always faster and easier to reset your password automatically then to contact Support, so try all possible automated options first. If you can't restore access via SMS or email, try to remember the answer to your security question.