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Our best-price guarantee means that if you find a stay with us, then see it cheaper somewhere else, we’ll match that rate and give you £50/$50/€50 Smith loyalty money (or local equivalent) to use on a future stay to say sorry.
- How Can I Trust Mr & Mrs Smith's Hotel Choices?
- I'm A Mr & Mrs Smith Member. What Special Treatment Do I get?
- I've Signed Up as A Blacksmith Member Online. Will I Receive A Membership Card?
- I Am Trying Unsuccessfully to Register My Card Online
- Do I Need My Card with Me When I Check in?
- I Have Been Given A Gift Card. How Do I Redeem It?
- Can I Use More Than One Gift Card Or Voucher to Make A booking?
- What Is The Smith Deposit for?
- Can You Hold The Room For Me For 24 hours?
- I Made A Mistake on My Reservation/Need to Alter My Dates – How Do I Do this?
A hotel has to be genuinely special to make it into the Mr & Mrs Smith portfolio. Properties do pay a fee to be included, but this doesn’t mean that a place can buy its way in – the Smith team has to have decided it’s great before adding it to our exclusive collection is even considered.
Whenever you book a Smith hotel through us, you'll receive a special, life-enhancing Smith Extra on arrival (it could be a spa treatment, a bottle of champagne, museum tickets or something else). Check the hotel overview page to see what extra is available. Smith Extras may not be applicable for some special-offer bookings – if that's the case, it ...
No. You can access all the benefits of BlackSmith membership just by signing into the Smith site, and booking through Smith guarantees you get your Smith Extra when you arrive at your hotel.
If you signed up for your membership online, you will already have entered your details, and don’t need to register again. Simply sign in with your email address and the password you selected when you joined. If you are unable to register a card that came inside a Mr & Mrs Smith book, please contact us.
No, booking with Mr & Mrs Smith guarantees that you get your Smith Extra when you arrive at your hotel.
To claim on a voucher, book online and enter your unique voucher reference in the appropriate box or call our in-house travel team, who will help you choose how to spend it.
Yes – you can put up to five gift cards/vouchers towards a single online booking. If you’d like to use more than five gift cards/vouchers towards a single booking, please call our in-house travel team.
The Smith deposit is a percentage of the stay cost taken to secure your reservation when you book with us. It’s not an addition to the cost of the stay, and is deducted from the hotel booking total. The Smith deposit is fully refundable if you need to cancel, provided you do so in writing before the hotel’s cancellation policy comes into effect.
That’s down to the hotel’s own policies. Check with your consultant and they’ll let you know if we can hold the room for you.
Contact usto let us know. As long as your amendments don’t conflict with the hotel’s cancellation policy (and assuming there is availability), we’ll make any changes you need.
Sep 4, 2023 · Domaine des Etangs, from about £360 a room a night, with Mr & Mrs Smith. The best hotels in St Tropez. Everything you need to know about Mr & Mrs Smith's hotels. We try a trip to Domaine des ...
The booking process was good and I find Mr and Mrs Smith a very useful way to filter great hotels from the mass of options available. However, after booking this last hotel, I could see that I could have booked it direct from the hotel for nearly £80 cheaper.
Jun 17, 2024 · How many points do you need to stay at a Mr and Mrs Smith hotel? You can expect to pay between around 13,000 to 100,000+ per night depending on the property type and availability. Was this page helpful?
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Over 700 Mr & Mrs Smith hotels participate in the World of Hyatt loyalty program. Members enjoy the following rewards when booking qualifying stays at Mr & Mrs Smith hotels through Hyatt. 5 Base Points per every eligible $1 USD spent on room rates.
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