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Within 30 days
- You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused, and in its original packaging and condition.
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You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused, and in its original packaging and condition. Read more about our Return Policy.
- How to Return Casper Mattresses?
- How to Initiate The Return/Exchange Process with Casper?
- Can I Initiate A Return After The Trial Period Ends?
- How Does Casper’s Return & Exchange Policy Work?
- Key Takeaways: Navigating Casper Mattress Return Policy
- Conclusion
If you’ve decided not to keep your Casper mattress and want to send it back, you have an entire 100-day risk-free trial periodto do that. Casper has a 30-day minimum usage policy in place. Therefore, once the minimum usage trial ends, you can initiate your return by contacting customer support. They will ask you about your order number after asking...
The first question that comes to mind when you are purchasing a bed-in-a-box mattress is, how will the returns work? You’re thinking this because your mattress came in a box, and getting it back into the boxwill be a tough task for you when you do it at home.
You can’t initiate a return once the 100-night sleep trial is finished. If the company begins processing returns after the sleep trial ends, the whole purpose of placing that sleep trial fails. These sleep trials are for testing out your mattresses. Hence, you must keep track of these trials and be sure not only to pass them if you are looking to i...
The company has a client-centric and straightforward return and exchange policy. All your Casper products come with a trial period. But if you are unhappy with the Casper products, you can send them back for a refund. The trial period for these items is 100 nights. So, this is when you can send your items back to the company for a reign. However, C...
Understanding the Trial Periods
Casper offers a 100-night sleep trial to its customers, inclusive of a 30-day minimum usage period to allow both the body and the mattress to adjust to each other. It’s crucial to be aware of these trial periods, as they dictate the timeframe within which a return or exchange can be initiated.
Initiating a Return with Casper
If unsatisfied with the mattress, customers can initiate a return post the 30-day minimum usage period, but within the 100-night trial. The process involves contacting Casper’s customer support, providing order details and reason for return. Casper facilitates a hassle-free return by arranging a pickup service with a local donation facility.
Refund Process
Once the return is processed, refunds are credited back to the original mode of payment within 14 working days. It’s essential to ensure the mattress is in a donatable condition, free from damages, stains, or odors, to be eligible for a refund. In particular instances, shipping charges may also be refunded.
Casper is a quality brand that understands the needs and demands of its customers. They are among the very few brands that started the bed-in-a-box trend, and it is gaining popularity with time. Casper understands it, and they have covered your purchase with a 100-night sleep trial and a 30-day adjustment trial. In other words, they are giving you ...
Apr 25, 2024 · You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused and in its original packaging and condition.
Jul 31, 2023 · How long it takes to receive your refund. Once Casper has confirmed receipt of your returned mattress, you’ll receive a full refund within two to three weeks. If you purchased your Casper mattress online and you’re based in either Hawaii or Alaska, Casper will also cover the shipping costs incurred along with the full refund. Return fees
We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited back to your account within two weeks. Enjoy our risk-free 100-night mattress trial.
For smaller items, our facilities typically take 1-2 weeks to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-10 business days for the refund to settle back on your original form of payment.
Oct 6, 2023 · Refunds will be processed and credited to your account within a couple of weeks. If you want to reschedule the pickup, you can again do that by getting in touch with their customer service. During the trial, you send the mattress back to Casper free of cost and get a full refund.
