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- Once we step in, we'll review the details and get back to you and the seller within 48 hours. When you can ask eBay to step in Once you've requested a return or reported that an item hasn't arrived, the seller should respond within 3 business days. After that, you can ask us to step in and help.
www.ebay.co.uk/help/buying/default/ask-ebay-to-step-in?id=4701
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Get in touch with us by email. From time-to-time, our wait times may be longer than usual. To get your answer now, we encourage you to search our Help pages for information first. If you still can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us.
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- Contacting a Seller
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Need to speak to someone? If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.
If you requested a return or reported an issue with your purchase and the seller hasn't responded, or if you're not able to resolve things with them, you can ask us to help. Once we step in, we'll review the details and get back to you and the seller within 48 hours.
- Check Your Item's Delivery Information
- Report That Your Item Hasn't Arrived
- Ask eBay to Step in and Help
- If Your Order Arrives After You've Reported It
Your item may still be in transit. Find the item in your Purchasesto see the expected delivery date, the address it's being delivered to, and the latest tracking updates.
You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available wit...
If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request. Learn more about asking eBay to step in and help.
If your item arrives, you can close your request. This lets the seller know that the issue is resolved. If there's a problem with the item or you want to return it, you'll need to close your item not received request, and open a return requestinstead. If you had already received a refund, get in touch with the seller about what to do next. For exam...
Jul 23, 2024 · An eBay representative will answer your call within an average of 12 minutes. [1] Alternately, you can contact eBay at 1-866-643-1587, press “4” at the Main Menu, followed by “6” at the Account Menu. However, this method may take up to 18 minutes as opposed to 12 minutes. Method 2. Calling eBay Using My eBay. Download Article. 1.
Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. You can also get in touch with us by searching for the eBay Help article that deals with your issue.
Need more help? Contact us Get the help you need from our automated assistant, or contact an agent. Find answers to your buying, selling and account questions, or contact us for more help.
