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1. www.legalombudsman.org.uk › for-consumers › factInvestigating your complaint - Legal Ombudsman

   www.legalombudsman.org.uk › for-consumers › fact

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   The ombudsman will review the complaint by looking at the available evidence and the case decision. If you accept the ombudsman's decision the service provider must follow the steps set out by the ombudsman. If you do not accept the ombudsman's decision there are no more steps in our process. There is no further appeal stage.

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3. www.financial-ombudsman.org.uk › how-long-it-takesHow long it takes – Financial Ombudsman service

   www.financial-ombudsman.org.uk › how-long-it-takes

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   Information. In general, it takes about two to three months for a case to be allocated for investigation. It can sometimes take longer, depending on what your complaint is about. We’re working hard to improve waiting times, so you may hear from us sooner than this. If we’ve let you know that we’ve received your complaint, we’ll contact ...

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5. www.financial-ombudsman.org.uk › consumers › expectTime limits – Financial Ombudsman service

   www.financial-ombudsman.org.uk › consumers › expect

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   Aug 17, 2022 · A business has 15 days to consider complaints about: For most other complaints, a business has 8 weeks to consider a complaint. For certain complaints relating to car finance, the Financial Conduct Authority (FCA) has introduced temporary complaint-handling rules that allow businesses more than 8 weeks to send their final response.

6. www.citizensadvice.org.uk › consumer › get-more-helpComplaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk › consumer › get-more-help

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   The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman’s investigation can take a long time, so you might have to wait a while for a decision. If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right.

7. www.ombudsman.org.uk › sites › defaultHow we look into complaints What happens when we investigate

   www.ombudsman.org.uk › sites › default

   would like to find out more about what we can do. This guide is about step three in our process - what happens when we investigate your complaint. If you have any questions about what we do, please get in touch. We also have guides to steps one and two of our process on our website. Go to www.ombudsman.org.ukor call us on 0345 015 4033. Step ...

8. www.legalombudsman.org.uk › for-consumers › faqsFAQs | Legal Ombudsman

   www.legalombudsman.org.uk › for-consumers › faqs

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   5. Further information. Do you expect service providers to tell clients about the Ombudsman? How are you funded? A research company has contacted me about my experience with you. Is this legitimate? 6. Complaints referred to the Legal Ombudsman before 1 April 2023. When can I come to the Legal Ombudsman?

9. People also ask

   When can I complain to an ombudsman?

   • Tell them if: You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

   See all results for this question

   How does the ombudsman review a complaint?

   • The ombudsman will review the complaint by looking at the available evidence and the case decision. If you accept the ombudsman's decision the service provider must follow the steps set out by the ombudsman. If you do not accept the ombudsman's decision there are no more steps in our process. There is no further appeal stage.

   Investigating your complaint - Legal Ombudsman

   www.legalombudsman.org.uk/for-consumers/factsheets/investigating-your-complaint/

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   How long does an ombudsman take to investigate a complaint?

   • An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using. Some ombudsman schemes won’t investigate old complaints, so you’ll also need to check their cut off point.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

   See all results for this question

   Can an Ombudsman investigate my case if I've already started court action?

   • An ombudsman will not investigate your case if you have already started court action. Check the ombudsman's website to see how to make a complaint - most of them have an online form. Tell the ombudsman if you need extra support making a complaint - for example help filling out forms or making the complaint in a language that isn’t English.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

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   What questions do you ask the Legal Ombudsman?

   • Find out answers to the most commonly asked questions about the Legal Ombudsman. 1. What does the Legal Ombudsman do? What do you do? What problems can you help resolve? When can’t you help? Do you have rules about the complaints you can investigate? Do you act for complainants?

   FAQs - Legal Ombudsman

   www.legalombudsman.org.uk/for-consumers/faqs/

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   How long does it take for a complaint to be investigated?

   • In general, it takes about two to three months for a case to be allocated for investigation. It can sometimes take longer, depending on what your complaint is about. We’re working hard to improve waiting times, so you may hear from us sooner than this.

   How long it takes – Financial Ombudsman service

   www.financial-ombudsman.org.uk/consumers/expect/how-long-it-takes

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10. www.housing-ombudsman.org.uk › residents › how-willHow will you investigate my complaint? - Housing Ombudsman

    www.housing-ombudsman.org.uk › residents › how-will

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    We investigate the complaint based on the evidence available to us and make a finding. There are eight possible findings the Ombudsman can make. Where the Ombudsman’s consideration of a complaint finds evidence of maladministration the Ombudsman may order the member to take steps to put things right. Discover more about our findings.