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The ombudsman will review the complaint by looking at the available evidence and the case decision. If you accept the ombudsman's decision the service provider must follow the steps set out by the ombudsman. If you do not accept the ombudsman's decision there are no more steps in our process. There is no further appeal stage.
Information. In general, it takes about two to three months for a case to be allocated for investigation. It can sometimes take longer, depending on what your complaint is about. We’re working hard to improve waiting times, so you may hear from us sooner than this. If we’ve let you know that we’ve received your complaint, we’ll contact ...
'There's water running down the walls': Social housing complaints soar by 162% as council repairs costs quadruple
An investigation by LBC has found local councils are experiencing a surge in the number of complaints concerning the condition of social housing and, as ...
LBC
9 hours ago
Caerphilly: Council leader reveals secret £209k pay-off details
Despite the authority trying to keep the matter private, Sean Morgan appeared to confirm the amount quoted in the media but said...Harrhy would not receive all of the £209,000 reported. Caerphilly ...
BBC News
5 days ago
Aug 17, 2022 · A business has 15 days to consider complaints about: For most other complaints, a business has 8 weeks to consider a complaint. For certain complaints relating to car finance, the Financial Conduct Authority (FCA) has introduced temporary complaint-handling rules that allow businesses more than 8 weeks to send their final response.
The ombudsman will look at evidence from both sides and decide what should happen. An ombudsman’s investigation can take a long time, so you might have to wait a while for a decision. If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right.
would like to find out more about what we can do. This guide is about step three in our process - what happens when we investigate your complaint. If you have any questions about what we do, please get in touch. We also have guides to steps one and two of our process on our website. Go to www.ombudsman.org.ukor call us on 0345 015 4033. Step ...
5. Further information. Do you expect service providers to tell clients about the Ombudsman? How are you funded? A research company has contacted me about my experience with you. Is this legitimate? 6. Complaints referred to the Legal Ombudsman before 1 April 2023. When can I come to the Legal Ombudsman?
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We investigate the complaint based on the evidence available to us and make a finding. There are eight possible findings the Ombudsman can make. Where the Ombudsman’s consideration of a complaint finds evidence of maladministration the Ombudsman may order the member to take steps to put things right. Discover more about our findings.