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Apr 6, 2024 · This approach prioritizes the client and their pleasure in all business choices, creating a positive experience across the whole customer journey. Rakuten’s customer-centric approach goes beyond merely offering satisfactory customer service.
- One in Five People in Japan Hold A Rakuten Card*1
- Young Investors Are Flocking to Rakuten Securities
- A Juggernaut of The QR Payments Industry: Rakuten Pay
When Rakuten launched its first credit card offering, credit cards were not a very common payment method in cash-loving Japan — and it was a method that came with expensive annual fees. Rakuten Cardshook up the industry by abolishing fees and showering shoppers with a generous serving of loyalty points with every purchase. The credit card’s popular...
The rise of Rakuten Securities is a true testament to the power of the internet and tech-driven services. After launching as Japan’s first online-only brokerage service in 1999, the platform went on to become a pioneer of app-based trading with the creation of the iSPEED®app in 2010, which has since been downloaded some 8 million times (as of the e...
If you ever go shopping in Japan, you won’t get far without seeing the ubiquitous Rakuten Pay logo. The Rakuten Pay app can be used at over six million locations(as of the end of October 2022) around Japan, including many of the country’s major supermarket and convenience store chains. The service was one of the first to push app-based QR code paym...
Oct 25, 2024 · Maximizing customer satisfaction is one of the core values of the Rakuten Group. To meet and exceed customer expectations, Rakuten uses NPS ® and VOC to gauge customer satisfaction and loyalty.
Summary. Rakuten is Japan’s version of Amazon, but it offers a very different shopping experience. The goal of its founder in 1997 was to allow small and midsize merchants to set up shop on the...
Sep 15, 2016 · More than just a word in Japanese, omotenashi is a concept meant to encourage the service provider to reach the height of possibilities in customer satisfaction, including the very anticipation of their wants and needs.
Jun 23, 2021 · Rakuten has a built-in system that can link directly to shoppers’ credit cards that you could choose to take advantage of as a seller on the platform. This point system is one of the contributing factors to Rakuten’s widespread success in Japan.
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Nov 7, 2018 · Rakuten Inc. CEO Hiroshi Mikitani's 2010 announcement of English becoming the official internal language of the online retailing giant shocked many of the firm's employees, including Fumie Suzuki.
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