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- Remote assistance works for connected devices like desktop and mobile devices, disconnected devices like equipment and printers with Rescue Live Lens camera-sharing, and web support. Remote assistance covers varying degrees of assistance, including remote view, remote control, file sharing, camera-sharing, and co-browsing.
www.logmeinrescue.com/enable-remote-work/what-is-remote-access-remote-support
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How does LogMeIn Rescue remote support work?
Does LogMeIn Rescue support iOS devices?
How does LogMeIn remote access work?
What is LogMeIn Rescue?
Remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues. Remote support includes remote computer support for PCs and Macs, or remote mobile support for iOS, Android, and Windows smartphones and tablets.
How does remote desktop work for support? Given these key capabilities are built in your remote support solution, here’s what a successful remote desktop session looks like. From a single technician console environment, a technician can chat with a user and start a remote session with the user’s online remote desktop.
LogMeIn Rescue remote support for iPhones and iPads gives you two options for connecting: chat and broadcast. Broadcast sessions provide screen sharing functionality through the Broadcast feature on iOS. This lets technicians solve issues on the user's iOS device, outside of the Rescue app.
How It Works. LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center . Technician Console. The Technician Console is the online interface used by support technicians to conduct remote support sessions.
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